topic Re: Data not working in Mobile Data

Data not working

Ned7 — Wed, 04 Sep 2024 14:48:11 GMT

I bought an 8g data plan but I’m not getting connected

Re: Data not working

bristolian — Wed, 04 Sep 2024 15:34:10 GMT

Does your phone show network coverage? Can you make & receive calls? Are you in the UK or abroad? Is mobile data enabled on your phone? Have you been able to use mobile data in the past?

Re: Data not working

Ned7 — Wed, 04 Sep 2024 16:40:03 GMT

First time using data on this phone in the uk,iPhone shows signal but only able to text 150 no I message. Data Is on in control center

Re: Data not working

bristolian — Wed, 04 Sep 2024 16:42:38 GMT

"First time using this phone" implies that you're an existing EE user who's upgraded from a previous phone, is that right? And if so - are you using the same SIM as was (presumably) working in your old phone?

The more detail you can give, the easier it is for others to help/advise. There's no limit on the length of replies.

Re: Data not working

Ned7 — Wed, 04 Sep 2024 16:52:07 GMT

I have had data on as part of someone else’s contract on a different phone. Now I have a new sim on a new phone that came empty giving my new number

Re: Data not working

Katie_B — Thu, 05 Sep 2024 13:25:32 GMT

Hi @Ned7.

Did you receive this phone as part of an upgrade or a new connection?

Is the contract under your name now?

Speak soon,

Katie

Re: Data not working

Ned7 — Thu, 05 Sep 2024 15:18:34 GMT

Yes it under my name and was not part of any previous deal.

Re: Data not working

Alex_H — Thu, 05 Sep 2024 16:56:04 GMT

@Ned7 Just to clarify as you mentioned specifically iMessage not working, it is not just iMessage but all data that is not working, so you cannot load BBC - Home for example is that right?

If calls and texts are working ok and it is just all data that is not working, there are a few things to check. If you are a contract customer first login to your EE app and select Manage> Settings and make sure Use mobile data is enabled here which will confirm there is no block network side.

On your phone go into Settings> Mobile data and make sure the apps you are wanting to use are enabled for mobile data.

Check you have no VPN or configuration profile active in Settings> General> VPN and device management

Also if you have not already done it since the issue started, try giving the phone a restart.

Alex