topic Re: Date issues - can't speak to anyone in Mobile Data

Date issues - can't speak to anyone

RachelB8 — Thu, 29 Aug 2024 07:15:48 GMT

Hi,

Despite recently upgrading to a contract with unlimited data, my phone is still saying I've used up all my data. I've tried finding help online without any luck and can't seem to get through to a human to speak too about the issue!

Hoping someone can help or let me know how I can get in touch with someone at EE?

Thanks

Re: Date issues - can't speak to anyone

Chris_B — Thu, 29 Aug 2024 07:22:02 GMT

@RachelB8 Your phone is saying it’s used up the data is that the device itself or the EE app ? If it’s the actual device you might just have set a data limit on the device to inform you of this. If this is the case you need to change that, EE have no control over this.

Re: Date issues - can't speak to anyone

bristolian — Thu, 29 Aug 2024 08:45:17 GMT

@RachelB8 wrote:

my phone is still saying I've used up all my data.

How is your phone saying this? Is it giving you an on-screen warning, can you post a screenshot if so?

I suspect this is, as suggested already, the onboard data counter which is user-driven. If that doesn't solve, let's see what you're seeing.

Re: Date issues - can't speak to anyone

XRaySpeX — Thu, 29 Aug 2024 14:13:37 GMT

It's only talking about data that you may potentially gift each month from the 1st 100GB of all your data to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including hotspotting.