topic Re: Data in Mobile Data

Data

Aqualung — Fri, 16 Aug 2024 21:33:44 GMT

Buying data from EE .. if i buy some data say 5gb whats the 25 days all about ? does it run out in 25 days ?

do i have to pay every day for 25 days ?

Sorry i know absalutly nothing about this s##t ... nobody told me i have to turn off data switch on my phone, now i have a huge bill ?

Wifi.. network.. what do i use ? everything ive read about all this mumbo jumbo i find so boring i have no interest in it ?

Can anybody out there help i'm 77 old man not an Teco junkie !

Re: Data

XRaySpeX — Fri, 16 Aug 2024 22:18:45 GMT

@Aqualung : Are you on contract or PAYG?

It's only on PAYG you'd be buying data & it would last for 30 days or until it's exhausted.

On contract you'd have a fixed data allowance each month anyway altho' you could buy extra if you ran out.

Re: Data

Aqualung — Sun, 18 Aug 2024 16:23:42 GMT

Hi XRaySpeX,

Thank you for your reply.. I am on sim only contract which i am happy with, however i bought a new phone

and set it up the best (to my knowledge ?) the best i could.

After about 3 weeks i was getting warnings about "Data" ? i thought, whats this.. Ive never had this ever before

turns out i was using "data" on my phone going on facebook every day, also i have a security camera outside that

also used "data"? apparently unknown to my knowledge my phone was switched "On" to "Data" EE told me to turn

it off and switch it to Wifi ... problem is i cant get bugger all now ?

So i suppose i have to buy more data.. looking on EEs website at the data chart it shows the costs and it shows

25 days ?? whats that about ?

Thanks

Re: Data

XRaySpeX — Sun, 18 Aug 2024 16:32:25 GMT

There is no 25 days in EE's scheme of things as far as I know. Show us where it says so.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Data

Rach_H — Mon, 19 Aug 2024 07:49:48 GMT

Hi @Aqualung

I'm sorry to hear about the trouble you're having.

It sounds like you might not be connected to your WiFi connection. Do you know how to find the password for your home WiFi?

Rach

Re: Data

Aqualung — Mon, 19 Aug 2024 15:53:25 GMT

Hi Rach-h

My phone is connected to Wifi.. password entered ect, the only thing i can do is make calls or receive them

anything else is a no no ?

Re: Data

Alex_H — Tue, 20 Aug 2024 07:52:16 GMT

Hi @Aqualung,

Do you have other devices at home connected to your home broadband/Wi-Fi and are they working OK?

What type of phone is it you are using and have you turned it off and on since connecting to the Wi-Fi to see if there is any difference?

Alex

Re: Data

Aqualung — Tue, 20 Aug 2024 11:38:00 GMT

Hi Alex

I have my desk top pc working ok, also have my TV on to youtube working thats it nothing else..

Ive tried completely shutting down my phone, and on again but nothings changed ?

The phone is brand new, a Galaxy A54-5G

Re: Data

Alex_H — Tue, 20 Aug 2024 11:56:14 GMT

Thanks for the information in your response @Aqualung

If on your phone you go to the options Settings> Connections> Wi-Fi, then on your current Wi-Fi, is it showing the message Connected under your home Wi-Fi name or is it showing anything else like Connected No internet?

If on this page you click the Cog button to the right of your home Wi-Fi name, then click the Forget button in the top right. That will reset your connection to the home network and you will then need to then tap to re-join the network and enter your Wi-Fi password again on the phone and see if you can connect to the internet through the Wi-Fi then.

Also just regarding your data, were you getting text messages from us about the data, or were you being warned by notifications on your phone? Have you text AL to 150 from your mobile to confirm how much you have left or if you have run out?

Alex

Re: Data

Aqualung — Tue, 20 Aug 2024 12:54:42 GMT

Have you done something ? ?

For days my phones been saying "Connected but no internet" but i just checked again since your reply and

now its states "Connected" ? Thats Strange ?

I had to make sure and tried it out on Facebook and everything was working ok.. i then checked my Data button

and yes it was still "off" ?

Don't know what you done Alex but i Thank You !

Re: Data

Alex_H — Tue, 20 Aug 2024 13:15:32 GMT

@Aqualung Great to hear that it is working again, sounds like it sorted itself out more than anything. That should keep you on Wi-Fi moving forward when its available.

With regards to your data, if you were getting text messages about data usage those will be direct from us, if you were getting notification warnings on the phone, this is just a custom setting that you may have set on the phone and can be turned off.

You would be able to see this in Settings> Connections> Data Usage> Billing Cycle and data warning. It will show here if you have a data warning set.

But if you text AL to 150 it will text you back confirming how much data you have left

Alex