topic Re: Mobile data concerns in Mobile Data

Mobile data concerns

jj2000ho — Tue, 20 Aug 2024 00:06:44 GMT

Can people in tech support see my mobile browsing history

Thanks in advanced

Re: Mobile data concerns

Profile closed — Tue, 20 Aug 2024 00:12:23 GMT

Hello @jj2000ho

Any browsing history retained by EE is only kept for legal & judicial purposes & will only be released to the proper authorities upon Court Order.

Re: Mobile data concerns

jj2000ho — Tue, 20 Aug 2024 01:52:31 GMT

So just to confirm, do tech support staff have access to this information?

Re: Mobile data concerns

Alex_H — Tue, 20 Aug 2024 08:54:40 GMT

Hi @jj2000ho ,

Welcome to the EE Community 🙂

Our technical support team are not able to access your mobile browsing history. They can generally see which apps have been used and what amount of data has been used on an app, but not any content that has been accessed.

Alex

Re: Mobile data concerns

jj2000ho — Tue, 20 Aug 2024 13:37:26 GMT

Thank you, so an app like reddit, would my searches in the app of reddit or communities visited be accessible.

Re: Mobile data concerns

Alex_H — Tue, 20 Aug 2024 14:06:41 GMT

@jj2000ho No they wont be able to see the content of what you have been browsing/searching.

Alex