topic Re: Data in Mobile Data

Data

Seaweed762 — Thu, 08 Aug 2024 12:08:41 GMT

mobile data isn’t working on my iPhone despite having data? I’ve tried restarting my phone and this hasn’t helped.

Re: Data

Chris_B — Thu, 08 Aug 2024 12:26:35 GMT

@Seaweed762 Is that all apps or just some ap ? Of just some apps what are these.

Just to check you do have mobile data enabled on the device? Open control centre and make sure the icon next to airplane mode is green.

Re: Data

Seaweed762 — Thu, 08 Aug 2024 15:35:52 GMT

Hi - no apps work with data. I’ve checked everything’s enabled.

Re: Data

Leanne_T — Thu, 08 Aug 2024 15:58:26 GMT

Hi @Seaweed762

Thanks for coming to the community.

Have you been able to use data previously? If so, how long ago did this stop working for you?

Can you make calls and send texts?

Speak soon.

Leanne 🙂

Re: Data

Seaweed762 — Thu, 08 Aug 2024 16:55:46 GMT

I went abroad to Italy and prior to that it was working fine. When in Italy last week it didn’t work, and hasn’t worked since.

Re: Data

Linzi_H — Thu, 08 Aug 2024 17:09:50 GMT

Are you still abroad at the moment @Seaweed762, or are you now back in the UK?

Is it only data you are unable to use? Are your calls and texts all OK?

Linzi

Re: Data

Seaweed762 — Thu, 08 Aug 2024 23:14:28 GMT

I can receive and make calls and texts. I’m back in the UK. I just can’t use data to access the internet.

Re: Data

Peter_W — Fri, 09 Aug 2024 07:06:50 GMT

Thanks @Seaweed762

I hope you enjoyed your time in Italy too!

What model of phone are you using at the moment?

Also when you look at the signal bars in the corner of the screen, do you see a 4G/5G indicator next to it?

Peter

Re: Data

Seaweed762 — Fri, 09 Aug 2024 15:08:56 GMT

It is an IPhone 12. When I turn data on the 4G symbol does come up, but no internet.

Re: Data

Peter_W — Fri, 09 Aug 2024 15:26:29 GMT

Thanks for checking that, @Seaweed762.

Has this been permanently affected since you've been in Italy, or has it worked intermittently?

I'd recommend if you haven't already to try a reset on your network settings. This won't impact any of your personal data like contacts or photos, but you will need to set up any WiFi connections again when you next connect.

Please check out our iPhone 12 help page for all the details you need on how to do this, and there are other troubleshooting options too!

Peter

Re: Data

Seaweed762 — Fri, 09 Aug 2024 15:34:42 GMT

Reset the network and it worked thank you!

Re: Data

Leanne_T — Sat, 10 Aug 2024 08:56:11 GMT

Hi @Seaweed762

I'm so pleased that has worked, thanks so much for popping back to let us know.

Take care and have a lovely weekend!

Leanne 🙂