topic Re: Re: Data says “searching “ issue please help asap in Mobile Data

Re: Data says “searching “ issue please help asap

Hackedoff999 — Mon, 29 Jul 2024 13:03:36 GMT

You probably wont get any useful help here.

I have the same issue.

I had my iphone on an EE payg sim.

I though i was using it, but apparently not through EE (iphone!).

They disabled it (Ofcom rule)

It went into the searching state.

I bought a new EE sim, but my iphone stays in the searching state.

I activated my sim on another phone.

It works fine on any other phone.

No other network sim works on my iphone, searching state!

I've tried every 'fix' going.

I assume EE (and others?) put a block on the IMEI or other, but dont reset it on a new sim.

The phone recognizes all the EE carrier details.

Getting in touch with EE, from a phone that wont connect?

No online contact to send details, i'm on a laptop).

If anyone has a decent contact??

Thanks.

Re: Re: Data says “searching “ issue please help asap

Chris_B — Mon, 29 Jul 2024 14:00:49 GMT

@Hackedoff999 Have you tried a network reset on the device? EE only block a device when it’s reported lost/stolen. EE do not block a device through lack of usage. A SIM card will go in to hibernation if it’s not used. Putting a different sim in the device and it’s still not working with a known working sim in a different device could be a device issue ( do a network reset on the iPhone)

Re: Re: Data says “searching “ issue please help asap

Hackedoff999 — Thu, 01 Aug 2024 11:58:23 GMT

I have to really apologize to EE and you.

After even more work.

First - the networks have to cancel (and reissue it later!) a number if not used in 6 months. An Ofcom rule.As told to me by EE!

But it looks like my old number is still active.

It MUST be down to my iphone.

Why I don't know, nothings happened, not dropped, updated or fiddled with.gain

The only thing i haven't done is a full recovery.

Again appologies to all.

Re: Re: Data says “searching “ issue please help asap

Linzi_H — Thu, 01 Aug 2024 12:07:00 GMT

Hi @Hackedoff99

I'm pleased to see you have been able to pinpoint why this was happening.

A full reset could be worth a try for sure with your iPhone, just make sure you have any important content backed up first!

Linzi

Re: Re: Data says “searching “ issue please help asap

Hackedoff999 — Sat, 03 Aug 2024 18:27:24 GMT

The strange thing is i can set wifi calling on and that works on this sim!!??

Not done a full restore yet.

Re: Re: Data says “searching “ issue please help asap

Hackedoff999 — Sat, 03 Aug 2024 18:46:29 GMT

That should be "on this iphone".

Re: Re: Data says “searching “ issue please help asap

Hackedoff999 — Sat, 03 Aug 2024 19:02:56 GMT

Funny when i post a reply about not relying on unpaid users to sort problems it wont let me!

Re: Re: Data says “searching “ issue please help asap

bristolian — Sat, 03 Aug 2024 19:58:30 GMT

@Hackedoff999 wrote:

Funny when i post a reply about not relying on unpaid users to sort problems it wont let me!

EE is not the only major operator to have support fora, frequented by regular users as well as paid staff.

Users have the advantage of first-hand experience of using the service - if you would prefer to only have "official" support via EE's channels, that's an option available to you.