topic Re: Hotspot not working with ps portal in Mobile Data

Hotspot not working with ps portal

XydocX — Sat, 27 Jul 2024 11:46:14 GMT

My WiFi and friends hotspots (02 and giffgaff) work fine with the portal and we all have iPhones. On another forum somebody suggested downloading an ee APN IPV4 from GitHub which I did. It now lets me connect my hotspot but I now get an error when trying to connect to my ps5 with the portal (sorry, but something went wrong)

Re: Hotspot not working with ps portal

Leanne_T — Sat, 27 Jul 2024 12:52:52 GMT

Hi there @XydocX

Thanks for coming to the community.

Have you tried the tips in the How to troubleshoot issues on your PS Portal (UK) (playstation.com) page?

Leanne.

Re: Hotspot not working with ps portal

XydocX — Sat, 27 Jul 2024 13:05:41 GMT

Hello,

Yes I have, I have also talked to them in their live customer service page and they explained that it has to do with something on your end since it works with my Wi-Fi and other providers hotspots.

They also said that yous may provide less than a 5ghz speed for hotspot although the portal needs a 5ghz speed to work. I am on a plan with unlimited data,texts and minutes.

Re: Hotspot not working with ps portal

Leanne_T — Sat, 27 Jul 2024 14:06:57 GMT

Thanks for the extra details @XydocX

Have you spoken to our tech guides to get this looked into?

Leanne.

Re: Hotspot not working with ps portal

XydocX — Sat, 27 Jul 2024 16:07:34 GMT

I have not, I was going to try this first and if it did not work I was going to call.

Re: Hotspot not working with ps portal

Bradyoung — Mon, 26 Aug 2024 20:39:45 GMT

Did you get any solution to this as I’m struggling with the same problem

Re: Hotspot not working with ps portal

XydocX — Mon, 26 Aug 2024 20:43:02 GMT

I found out that the portal requires a 5ghz connection and ee provides a 2.5ghz data connection. I haven’t found a solution yet though. And don’t know if there is one, I haven’t called ee yet but I’m planning to.

Re: Hotspot not working with ps portal

Ali_A — Tue, 27 Aug 2024 07:31:08 GMT

Thanks for joining us on Community @Bradyoung

The 2.5Ghz and 5Ghz refer to the WIFI bands that is being used by the devices- it's the router, or in this case the mobile device, which dictates which band it's transmitting at.

If you are using a mobile device as a hotspot, you can go into your device Hotspot settings and manually set the band that you'd like to transmit.

For most androids it will be found in Settings > Connections > Mobile Hotspot and tethering
For iPhones it's usually set to 5Ghz as default, but you'll find it at settings > Personal Hotspot > Maximise Compatibility (set this to off)

Let me know if this works for you

Ali

Re: Hotspot not working with ps portal

Ali_A — Tue, 27 Aug 2024 07:33:00 GMT

@XydocX Can you pop into your mobile device hotspot settings and change it to 5Ghz?

Ali

Re: Hotspot not working with ps portal

Bradyoung — Tue, 27 Aug 2024 08:16:42 GMT

It doesn’t work for me my device is iPhone 15 pro

Re: Hotspot not working with ps portal

XydocX — Tue, 27 Aug 2024 09:58:16 GMT

I turned maximise capability to off then restarted my phone and then tried to hotlist my portal and it still wouldn’t appear as a connection on my portal

Re: Hotspot not working with ps portal

Bradyoung — Tue, 27 Aug 2024 10:32:31 GMT

I tried the GitHub download a while back allowed the portal to hotspot but I get the same message something went wrong, don’t have any issues with the wife’s phone connecting on 02 with the same model phone, maybe time to look at moving network

Re: Hotspot not working with ps portal

XydocX — Tue, 27 Aug 2024 10:42:43 GMT

Yeah maybe, it’s a shame. The whole reason I bought a portal was to play it away from home and my hotspot doesn’t work with it. 😅

Re: Hotspot not working with ps portal

Ali_A — Tue, 27 Aug 2024 14:04:12 GMT

@Bradyoung Does your Portal detect the WIFI hotspot at all? Or is it that it wont connect/work with it?

Ali

Re: Hotspot not working with ps portal

Bradyoung — Tue, 27 Aug 2024 14:32:05 GMT

It connects to the hotspot but then won’t connect to the ps5, as I said earlier though I can use my wife’s hotspot without this issue she has the same phone but on 02, so can only put it down to network issue

Re: Hotspot not working with ps portal

Ali_A — Tue, 27 Aug 2024 14:56:54 GMT

@Bradyoung Have you tried setting up port forwarding?

There are several YouTube videos explaining how to set this up if you search "PlayStation Portal Port Forwarding PS5" or something similar.

May also be worth try setting your hotspot to use IPV4 rather than IPV6?

Ali

Re: Hotspot not working with ps portal

Bradyoung — Tue, 27 Aug 2024 18:02:22 GMT

I’ve tried ipv4 it doesn’t work and the portal works with everything else bar my iPhone hotspot on EE which was why I bought it to be able to use on my down time while working away from home

Re: Hotspot not working with ps portal

Ali_A — Wed, 28 Aug 2024 15:07:42 GMT

@Bradyoung It may be worth setting up port-forwarding to see if that helps the connection link through.

Ali

Re: Hotspot not working with ps portal

Bradyoung — Wed, 28 Aug 2024 20:07:09 GMT

After looking at port forwarding it would be easier to just switch network unfortunately

Re: Hotspot not working with ps portal

Jimmyjojo — Wed, 20 Nov 2024 22:16:51 GMT

The reason you may be having issues is that the EE network and some other carriers use NAT 3 the most restrictive type. This can prevent certain features when playing games online, like the ability for the application to open certain required ports to enable remote connections.