topic Re: Re: Excessive data usage, not in line with phone in Mobile Data

Re: Excessive data usage, not in line with phone

J032 — Tue, 25 Jun 2024 14:59:25 GMT

Same here, when I was with Plusnet I never had any issues with data usage. As soon as I started using EE data, watching a YouTube video for 15 minutes chews it up.

Re: Re: Excessive data usage, not in line with phone

Leanne_T — Tue, 25 Jun 2024 17:08:35 GMT

Hi @J032

Thanks for coming back to the community.

How much data allowance do you have on your plan?

Leanne.

Re: Re: Excessive data usage, not in line with phone

J032 — Wed, 26 Jun 2024 20:48:06 GMT

Hi Leanne,

5gb per month.

Re: Re: Excessive data usage, not in line with phone

Katie_B — Thu, 27 Jun 2024 07:00:31 GMT

If you text AL to 150 does it show your data has gone @J032?

Katie

Re: Re: Excessive data usage, not in line with phone

J032 — Thu, 11 Jul 2024 11:58:07 GMT

That’s not the issue, the problem is EE data doesn’t last as long. I would say 5gb of EE data is equivalent to 2gb of Plusnet data.

Re: Re: Excessive data usage, not in line with phone

James_B — Thu, 11 Jul 2024 13:11:42 GMT

Hi @J032,

Plusnet used the EE mobile network for your data connection and switching to an EE plan wouldn't change the way your data usage is measured.

The amount of data used when streaming from YouTube will vary depending on the video quality being used.

By default, the app will automatically adjust the streaming quality based on the speed of your connection.

For help with changing your quality settings, please see Change the quality of your video - Android - YouTube Help (google.com).

Hope this helps. 🙂

James