topic Re: 5G disconnects after 3 hours in Mobile Data

5G disconnects after 3 hours

Ian236 — Sun, 23 Jun 2024 20:00:28 GMT

Hello. Has anyone experienced mobile data being disconnected after 3 hours use?

I am using a Netgear 5G router for live streaming, and 3 times now I've lost the internet connection after 3 hours, today it happened after 3 hours, then again right on 6 hours.

The SIM isn't on a data only plan, it has call and text allowances - just wondering if this is something that can happen if it's not a data only plan.

Thanks!

Re: 5G disconnects after 3 hours

Katie_B — Mon, 24 Jun 2024 06:34:40 GMT

Hi @Ian236.

Thanks for coming here.

How much data does your SIM have?

Does this happen the same time of the day or is it simply every 3 hours of streaming?

Katie

Re: 5G disconnects after 3 hours

Ian236 — Mon, 24 Jun 2024 08:11:57 GMT

Hello Katie,

It’s an unlimited plan and the issue has been at different times of the day.
The signal strength still looks good but the connection appears to drop completely.

Thanks

Ian

Re: 5G disconnects after 3 hours

Katie_B — Mon, 24 Jun 2024 08:24:26 GMT

Thanks for getting back to me @Ian236.

Are you able to check the SIM in another device to check if there has been any high usage texts from EE?

Katie

Re: 5G disconnects after 3 hours

Ian236 — Mon, 24 Jun 2024 09:51:59 GMT

Hi Katie,

I’ve just put the SIM in a phone, no high usage alerts received.

Thanks

Ian

Re: 5G disconnects after 3 hours

Katie_B — Mon, 24 Jun 2024 10:36:11 GMT

Thanks for checking @Ian236.

If this continues I'd recommend giving us a call.

Our technical care team will be able to complete further diagnostics.

Katie

Re: 5G disconnects after 3 hours

Ian236 — Mon, 24 Jun 2024 15:35:24 GMT

Hi Katie,

Thanks. I will call them as I don’t want further instances, it’s happened enough already.

Thank you for checking.

Ian

Re: 5G disconnects after 3 hours

Leanne_T — Mon, 24 Jun 2024 15:51:05 GMT

Let us know how you get on @Ian236

Leanne 🙂