topic Re: Mobile Data Dropping out S24 Ultra in Mobile Data

Mobile Data Dropping out S24 Ultra

Keegan90 — Mon, 17 Jun 2024 08:29:42 GMT

For the past almost week now my mobile data has been constantly dropping out.

The only thing which gets it working again is turning airplane mode on and off, but i'm doing this 10+ times a day which is ridiculous, i'm paying enough for the S24 Ultra as it is without having to worry about having no data!

Anyone else having this problem?!

Re: Mobile Data Dropping out S24 Ultra

bristolian — Mon, 17 Jun 2024 08:42:52 GMT

Does your phone still show network coverage when the mobile data is "dropping out"?

Re: Mobile Data Dropping out S24 Ultra

Keegan90 — Mon, 17 Jun 2024 09:14:13 GMT

Yes, I have network coverage, can still receive calls/texts - it just shows "E" on the mobile data

Re: Mobile Data Dropping out S24 Ultra

bristolian — Mon, 17 Jun 2024 09:17:03 GMT

"E" signifies 2G, which is effectively unusable for data and would also mean poorer audio quality on calls.

If this is happening in one specific location, use the "check status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance.

Does toggling flight mode always restore 4G service, including data, in the exact same spot?

Re: Mobile Data Dropping out S24 Ultra

Keegan90 — Mon, 17 Jun 2024 10:25:12 GMT

It happens around my local area, just checked the service checker and it says "network problems in your area"

Reports from 4 days ago, says will be resolved in 16 hours which is at best 112 hours worth of poor service from EE

Yes, toggling flight mode always resolves the issue in the same spot.