topic Re: Re: Mobile Data not working on social media apps in Mobile Data

Re: Mobile Data not working on social media apps

Dramaqueen93x — Fri, 14 Jun 2024 15:34:17 GMT

Curious what I should do because I’m also having this issue and I am not the bill payer or account holder so I’m assuming tech support won’t speak to me. At the moment I can’t speak to the acount holder and have been having this issue for 8 days now!

Re: Re: Mobile Data not working on social media apps

James_B — Fri, 14 Jun 2024 17:32:24 GMT

Hi @Dramaqueen93x,

Welcome to the EE Community. 🙂

Is it a brand new EE phone/SIM you're using?

James

Re: Re: Mobile Data not working on social media apps

Dramaqueen93x — Sat, 15 Jun 2024 15:02:42 GMT

No, have had this phone and contract for 2/3 months

Re: Re: Mobile Data not working on social media apps

Chris_B — Sat, 15 Jun 2024 15:49:57 GMT

@Dramaqueen93x Sounds like content lock is enabled and only be account holder can request to his to be removed from your line. They need to call customer services and with a credit card pay a refundable token to have this removed or they need to go to a EE store with in date photo ID to make this request there. There is nothing you can do yourself as you are not the account holder. Ie it’s not in your name.