topic Re: Re: Mobile Data not working on social media apps in Mobile Data

Re: Mobile Data not working on social media apps

lfrancis139 — Sun, 09 Jun 2024 20:16:59 GMT

Yes I have, I’ve been having this issue for about 2/3 weeks. Nothing is working

Re: Re: Mobile Data not working on social media apps

Chris_B — Sun, 09 Jun 2024 20:19:01 GMT

@lfrancis139 So you called customer services to request content lock to be removed? Or you went to a EE store to make this request?

Re: Re: Mobile Data not working on social media apps

lfrancis139 — Sun, 09 Jun 2024 20:28:35 GMT

I am on contract, I have switched content lock off and it’s made no different

Re: Re: Mobile Data not working on social media apps

Chris_B — Sun, 09 Jun 2024 20:29:35 GMT

@lfrancis139 Have you checked all the settings for that app so it can use mobile data ?

Re: Re: Mobile Data not working on social media apps

lfrancis139 — Sun, 09 Jun 2024 20:30:42 GMT

I spoke to a technician last week and thought the issue was resolved but it continued. I have also made sure it is off in my EE app

Re: Re: Mobile Data not working on social media apps

lfrancis139 — Sun, 09 Jun 2024 20:32:22 GMT

Yep I’ve done this aswell

Re: Re: Mobile Data not working on social media apps

Christopher_G — Mon, 10 Jun 2024 06:59:03 GMT

Thanks, @lfrancis139

I recommend getting back in touch with our technical support team to let them know that it didn't work. That way they can continue with the troubleshooting and try to get to the bottom of your problem.

Chris

Re: Re: Mobile Data not working on social media apps

lfrancis139 — Mon, 10 Jun 2024 07:03:08 GMT

Yes I’ll be doing this. Luckily it hasn’t been too much of an issue because I’ve been able to get WiFi wherever I go .. however it is still annoying in between those times while I’m out.

hopefully I can get it resolved

many thanks 🙂