topic Re: Re: slow internet speed on mobile in Mobile Data

Re: slow internet speed on mobile

Nickolphert — Thu, 13 Jun 2024 17:43:56 GMT

Hello,

EE user with unlimited data plan. My internet speed is terrible, this has only occurred in the last couple of months, I can be on 5G and videos barely load.

Is there an issue with the network at the moment or?

iPhone 14 Pro.

advise would be appreciated

Re: Re: slow internet speed on mobile

Christopher_G — Fri, 14 Jun 2024 06:24:40 GMT

Hi @Nickolphert

Welcome to the community.

Could you check your postcode on our network status checker please? It will let you report a problem, if we're not already aware of one in your area.

Chris

Re: Re: slow internet speed on mobile

Nickolphert — Fri, 14 Jun 2024 11:39:36 GMT

Thanks Christopher.

The main area of issue is whilst at work, which is in the centre of Leeds city.
I’ll have a nosey on your network checker.

just done a speed test and the results are as below. Post code LS1 4EE

Re: Re: slow internet speed on mobile

Nickolphert — Fri, 14 Jun 2024 12:14:10 GMT

I can’t do that either 😞

Re: Re: slow internet speed on mobile

Christopher_G — Fri, 14 Jun 2024 14:02:01 GMT

Could you try it on a different device or browser please, @Nickolphert?

Chris

Re: Re: slow internet speed on mobile

ECR-teck — Fri, 14 Jun 2024 20:45:43 GMT

EE are the biggest fraudsters in UK

If you are on a cheap plan then EE have a CAP on your data speed to get you on there expensive plan

Re: Re: slow internet speed on mobile

Rky — Fri, 14 Jun 2024 21:47:52 GMT

Please ensure you are on no max mbps plan

Re: Re: slow internet speed on mobile

Nickolphert — Sat, 15 Jun 2024 13:00:30 GMT

I don’t follow, are you asking me to put this SIM card into a different device?

I can’t change what browser/server apps use….