topic Re: Contacting Tech services in Mobile Data

Contacting Tech services

Lesli — Sun, 02 Jun 2024 17:20:43 GMT

Does anyone else have the same issue as my business unlimited data package not being available and only getting 3gb instead of unlimited as i am being told by EE Tech that's this is a world wide issue. I haven't had my contracted data package of Unlimited data since 2 April 24 and still haven't. all I'm getting is 3GB every month and that's shared over 9 devices. i have had to by 3 x sims with the unlimited data on for the mobile routers and then get this credited back to me monthly.

I have been with EE for 12 years and this is the first major issue for me and my business the amount of complaints i have from my customers because i cant communicate quickly is unreal.

Has anyone else got this issue it would be good to know, also on the EE web and phone it says they are available until 20:00hrs but when you ring after 18:99hrs it says its closed.

This i am find a very poor customer services from them since they merged with BT.

Re: Contacting Tech services

Katie_B — Mon, 03 Jun 2024 07:33:50 GMT

Good morning @Lesli.

Thanks for coming here.

Has our technical care team raised a ticket for this?

What was advised when you spoke with the team?

Our business department opening times can be found HERE.

Katie

Re: Contacting Tech services

Lesli — Mon, 03 Jun 2024 10:04:12 GMT

Hi Katie,

Yes every time i called them they said raise a ticket and this was weekly as they said it would be resolved in a week (give us a week they said) then the last one was about getting 3 new data sims only (which i have) but the original issue is still going well it will be when the 1.6GB of the 3GB is gone (which should be unlimited) i have also put a complaint document in from the web site. But again over 2 months now and its just not acceptable.

Re: Contacting Tech services

Katie_B — Mon, 03 Jun 2024 12:32:18 GMT

Thanks for getting back to me @Lesli.

I understand how frustrating this must be.

For a full update I'd recommend giving us another call.

Katie

Re: Contacting Tech services

Lesli — Thu, 06 Jun 2024 21:46:27 GMT

Hi I contacted tech services and explained the issue and asked.for.update. and when she opened the a count strangly I was cut off. And I didn't even get a call back. So still no update and my given incorrect 3GB is now on 516mb 89% left so by tomorrow all my device will have no data access again until 29th June., I'm now considering changing ser ice provider.

Regards Les Bird

LBB Project Management Ltd

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Contacting Tech services

bristolian — Thu, 06 Jun 2024 19:59:14 GMT

Posting your mobile number on a public internet forum is an open invitation for spammers to start contacting you - I strongly suggest editing that out unless the site admins beat you to it