Landed in the USA no data or service

K1233 — Sun, 02 Jun 2024 12:11:00 GMT

I have all the roaming add ons and have set them up so I can use them while in America for work for the next two months. Have reset my phone multiple times etc

I can’t use my mobile data , this is making getting around is more difficult. - is there anything else I can do?

Re: Landed in the USA no data or service

bristolian — Sun, 02 Jun 2024 12:29:28 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

topic Landed in the USA no data or service in Mobile Data

Landed in the USA no data or service

Re: Landed in the USA no data or service