could not use eu data

mumu-123 — Thu, 30 May 2024 07:47:40 GMT

I am in Austria，but Why I chould not use the EU data. I don't know weather I pay the fee momthly

Re: could not use eu data

bristolian — Thu, 30 May 2024 08:12:13 GMT

Does your phone show a connection to any local networks?

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

topic could not use eu data in Mobile Data

could not use eu data

Re: could not use eu data