topic Re: Checking previous data usage in Mobile Data

Checking previous data usage

greenandblue13 — Mon, 10 Jul 2023 19:47:13 GMT

I am trying to find out how much data I used last month now that my data allowance has been reset. I looked at my bill but it didn't say (as I didn't use more than the limit I have). Is there a way to access this information on the app or otherwise?

Re: Checking previous data usage

XRaySpeX — Mon, 10 Jul 2023 19:57:28 GMT

No, but you can on your mobile's Data Usage if you sync it with your billing period.

Re: Checking previous data usage

Chris_B — Mon, 10 Jul 2023 20:32:50 GMT

@greenandblue13 Yes you can and you can see the last 3 months of usage and the current month usage via your online account. On the home page you just scroll down to data usage

Re: Checking previous data usage

Sirbu4 — Tue, 26 Mar 2024 18:43:41 GMT

Not any more. My EE account now shows only 2 months under usage history and the EE app does not show any history. Why?

Re: Checking previous data usage

Katie_B — Wed, 27 Mar 2024 07:39:54 GMT

Hi @Sirbu4.

Have you recently made any changes to your plan/account?

Do you have the latest version of the app?

Katie

Re: Checking previous data usage

Sirbu4 — Thu, 28 Mar 2024 14:30:52 GMT

No changes made to my plan/account.

Downloaded the app this week but as far as I can see it does not show past data usage.

Simon

Re: Checking previous data usage

Katie_B — Thu, 28 Mar 2024 15:08:57 GMT

Thanks for confirming @Sirbu4.

Do you have an unlimited data plan?

Katie

Re: Checking previous data usage

Sirbu4 — Thu, 28 Mar 2024 15:44:50 GMT

No, my data plan is limited.

Simon

Re: Checking previous data usage

Katie_B — Thu, 28 Mar 2024 15:46:31 GMT

Is your data refreshment date near @Sirbu4?

If yes, please let us know if this updates for you once your plan refreshes on the app.

Katie

Re: Checking previous data usage

Sirbu4 — Thu, 28 Mar 2024 16:34:24 GMT

No idea, Katie. What is data refreshment and why would it affect the data usage history? Up until this year I have been able to see the past 3-4 months usage without any difficulty. Now I can see only one past month.

Re: Checking previous data usage

XRaySpeX — Thu, 28 Mar 2024 16:36:11 GMT

It's your billing date.

Re: Checking previous data usage

Katie_B — Thu, 28 Mar 2024 16:46:28 GMT

If you would like this looked into further please give us a call on 150 @Sirbu4.

Katie

Re: Checking previous data usage

Dclell — Tue, 28 May 2024 16:44:58 GMT

There is no such option on the EE app I downloaded to my iPhone 13 mini I am unable to keep track of my data usage

Re: Checking previous data usage

Katie_B — Tue, 28 May 2024 16:50:30 GMT

Hi @Dclell.

Thanks for coming here.

Are you looking to view your remaining data?

Do you have the latest version of the EE app?

Katie

Re: Checking previous data usage

Chris_B — Tue, 28 May 2024 16:58:42 GMT

@Dclell If you click the home tab you’ll see

Re: Checking previous data usage

Dclell — Tue, 28 May 2024 18:29:24 GMT

Not on my app you cant

Re: Checking previous data usage

Dclell — Tue, 28 May 2024 18:29:58 GMT

I can’t find any way of tracking my data usage

Re: Checking previous data usage

XRaySpeX — Tue, 28 May 2024 18:34:52 GMT

@Dclell : Text AL to 150.

Re: Checking previous data usage

Leanne_T — Wed, 29 May 2024 06:39:23 GMT

Hi @Dclell

Thanks for coming here 🙂

Please see our How Do I Keep Track of My Monthly Usage? Help page for ways to check your allowance.

Leanne.

Re: Checking previous data usage

Dclell — Wed, 29 May 2024 08:37:55 GMT

Found it but should be accessible via the app

Thanks

Sent from my iPad