topic Re: Gift data is gone after my number is moved to EE in Mobile Data

Gift data is gone after my number is moved to EE

Maqib — Wed, 29 May 2024 03:38:15 GMT

I just transferred 99GB to my other SIM and then my was changed which I had applied from 23 May today. And it's says 0 GB left and internet stopped working so I had to urgently buy 24 hour unlimited add-on just to get going. I have checked both website and app and same it says 0 GB left to gift.

Re: Gift data is gone after my number is moved to EE

Chris_B — Wed, 29 May 2024 04:39:03 GMT

@Maqib After your number is moved to EE ?

Re: Gift data is gone after my number is moved to EE

Maqib — Wed, 29 May 2024 04:41:44 GMT

I bought new SIM under my old contract and apply to switch my O2 number to EE and number just changed yesterday and in doing so I lost my 99gb gift data

Re: Gift data is gone after my number is moved to EE

Christopher_G — Wed, 29 May 2024 06:37:06 GMT

Hi @Maqib

Welcome to the community.

It may be worth having a chat with our Mobile Care team so they can check your account.

Chris