topic Re: New phone only getting EE E in Mobile Data

New phone only getting EE E

TescoCatalogue — Mon, 27 May 2024 17:08:31 GMT

I’ve moved my sim into a second hand phone and for some reason I’m not getting 4G, only E. I’ve switched over my sim a few times to older phones and it’s never been an issue. It can’t be coverage or network issues because the phone I’ve taken the sim out has 4G when I put the sim back in.

Could there be any issue with the phone itself?

Re: New phone only getting EE E

XRaySpeX — Mon, 27 May 2024 17:11:43 GMT

The 2nd-hand phone can only support 2G or 3G. What model is it?

Re: New phone only getting EE E

bristolian — Mon, 27 May 2024 17:15:19 GMT

EE's 3G network has now been switched off nationally, so any device which doesn't support 4G will now use the 2G network permanently. Your symptoms are consistent with a non-4G phone now displaying EDGE (2G) coverage.

What make & model phone is this?

Re: New phone only getting EE E

TescoCatalogue — Mon, 27 May 2024 17:35:13 GMT

There both IPhone SE. One gets 4G fine and one doesn’t.

Re: New phone only getting EE E

TescoCatalogue — Mon, 27 May 2024 17:44:20 GMT

I forgot the model.

The one that’s working fine is SE A2275. The one I’m having problems with is SE A2296

Re: New phone only getting EE E

Christopher_G — Tue, 28 May 2024 14:35:40 GMT

That device is 4G (LTE) enabled, @TescoCatalogue. Which voice and data setting is it switched to?

Tap Settings > Mobile Service > Mobile Data Options > Voice & Data.

Chris