topic Re: Unable to gift data in Mobile Data

Unable to gift data

Gridgwick26x — Fri, 24 May 2024 06:05:36 GMT

Took out a 4G wifi contract with the little hub. Was told I'd be able to gift data to it from my unlimited sim plan. Gone on to do it this morning as my allowances have reset but the number for the mobile wifi isn't coming up. If I can't gift data to it it's pointless having it and was completely mis-sold

Re: Unable to gift data

Leanne_T — Fri, 24 May 2024 07:54:57 GMT

Hi there @Gridgwick26x

Thanks for coming here 🙂

Did you add the mobile WiFi device to the same EE pay monthly contract?

Which device do you have?

Speak soon.

Leanne.

Re: Unable to gift data

Gridgwick26x — Fri, 24 May 2024 08:11:25 GMT

Yes it's a pay monthly plan and I can see it on the same app login as my unlimited data plan sim which are also pay monthly. It's the 4g wifi box as in the photo

Re: Unable to gift data

Leanne_T — Fri, 24 May 2024 08:12:27 GMT

Thanks @Gridgwick26x

What plan shows for the mobile WiFi device?

Leanne 🙂

Re: Unable to gift data

Gridgwick26x — Fri, 24 May 2024 08:24:32 GMT

this is what it shows

Re: Unable to gift data

Leanne_T — Fri, 24 May 2024 08:30:32 GMT

Thanks @Gridgwick26x

This looks like a 4GEE Home device and plan, the terms of data gifting advise; 'You will be able to gift data from any Pay Monthly handset, tablet or 4GEE WiFi device to any other Pay Monthly handset, tablet or WiFi device that belongs to the same Pay Monthly account. You cannot gift data to any other mobile number, or any other device. 4GEE Home Devices are not eligible to receive or donate data'

I would suggest getting in touch with our mobile guides on 150 if you have been advised this would be possible and discuss the options available.

Leanne 🙂

Re: Unable to gift data

XRaySpeX — Fri, 24 May 2024 10:08:09 GMT

@Leanne_T :Those T&C's (Ver 1 16/08/17) have been superseded by Data Gifting T&C's (Ver 2 20/02/23) which states:

You will be able to gift data to or from any eligible Pay Monthly plan to any other eligible Pay
Monthly plan that belongs to the same family account except for No Frills plans, 3G plans,
4GEE WiFi plans and Apple Watches.

@Gridgwick26x : For that reason you can't gift data to it & it does not appear in the drop-down list of giftable devices.

Re: Unable to gift data

Leanne_T — Fri, 24 May 2024 10:17:03 GMT

Thanks @XRaySpeX 🙂

Apologies @Gridgwick26x, the updated terms have been shared by @XRaySpeX.

Please do call us and discuss your options if you have been advised data gifting would be available.

Leanne 🙂