topic Re: Dubai - Travel Data Pass in Mobile Data

Dubai - Travel Data Pass

DasGakhal — Tue, 07 Mar 2023 19:19:23 GMT

Hi I’m going to Dubai tomorrow.

just called EE and got told they can’t add the travel data pass to my account as I am on the full works plan. Paying over £100 a month and not being able to add the pass seems crazy as you still have to pay for the travel data pass (£6.85 a day).

the question is will I still be able to buy data when I land and i just won’t be able to benefit from the cost saving of the travel data pass?

thanks

Re: Dubai - Travel Data Pass

XRaySpeX — Tue, 07 Mar 2023 19:34:22 GMT

Have you tried texting TRAVEL to 150?

You'll be offered data add-ons upon landing:

Re: Dubai - Travel Data Pass

DasGakhal — Tue, 07 Mar 2023 19:44:34 GMT

But does any one know why I can’t add the travel data pass to my account on the full works plan.

Re: Dubai - Travel Data Pass

Christopher_G — Wed, 08 Mar 2023 07:39:16 GMT

I'm not sure of a reason why you can't have it, @DasGakhal. Have you tried texting TRAVEL to 150 as @XRaySpeX suggested?

Chris

Re: Dubai - Travel Data Pass

Easy_H — Thu, 15 Feb 2024 10:44:10 GMT

One year on and EE still hasn't resolved this. Started on Sunday by trying to text TRAVEL to 150, got repeated error message. Called to speak to someone and the nightmare began. In an attempt to resolve the issue the guide changed my account from Full Works IP to an all rounder plan this allowed him to add the data pass but has wiped out the Apple One subscription. Nothing is working properly now. Cloud storage has vanished, cant access any of my music and my unlimited data has been removed along with News, TV and arcade. I assume when I arrive at my destination on Friday that roaming will also not be working correctly if this isn't resolved today. We are on the 6th operative now to try and resolve this with supervisors involved at every stage. No one seems able to resolve this so far. Waiting for a call back at 12 noon. Very stressful, also disappointed that this is obviously a long term issue, would have been a lot simpler if the guide knew about this long term issue and simply said you cant have a travel data pass on the full works package. How hard can it be to put me back on the full works plan *baffled*.

Re: Dubai - Travel Data Pass

Leanne_T — Thu, 15 Feb 2024 11:19:48 GMT

Hi @Easy_H

I am very sorry to hear this has happened.

Please let us know how you get on when the team get back to you with an update.

Thanks.

Leanne.

Re: Dubai - Travel Data Pass

ShardCapital — Thu, 23 May 2024 08:02:06 GMT

Hi, I have the same situation. I added my adds on last time was in Dubai, but still when I landed received the message to message 150, but then the system told me cant message this nu,ber as I am outise UK. So I could not add any data, I am traveling regulary to Dubai and it seems I may have to move to another provider. I have been with EE for over 4 years pay monthley business customer with few numbers and still cant do anythyng. Any advice?

Thank you in advance.

Re: Dubai - Travel Data Pass

Leanne_T — Thu, 23 May 2024 10:18:35 GMT

Hi @ShardCapital

Thanks for coming here.

Can you add a roaming add-on in your EE app?

Leanne.

Re: Dubai - Travel Data Pass

ShardCapital — Thu, 23 May 2024 10:25:50 GMT

Hi Leanne,

yes I had the Roaming add, I have just called EE and they told me the only option is the World Daily Passport, but need to remove my Roam Abroad whci they did for me. I guess i will find out if is working in few days.

Thank you.

Re: Dubai - Travel Data Pass

Leanne_T — Thu, 23 May 2024 10:38:56 GMT

Thanks for the update @ShardCapital

Let me know how you get on 🙂

Leanne.

Re: Dubai - Travel Data Pass

XRaySpeX — Thu, 23 May 2024 10:54:31 GMT

The World Daily Passport is a Business add-on. I don't think they have Roam Abroad Passes.

Re: Dubai - Travel Data Pass

bristolian — Thu, 23 May 2024 11:28:22 GMT

Small business accounts can usually have consumer add-ons, they just have the option of business-specific ones too.

The third tab, marked "start roaming plan" on https://business.ee.co.uk/help/network-and-coverage/roaming/ seems to list the business specific add-ons.