topic Can’t gift data in the app in Mobile Data

Can’t gift data in the app

Sarah9999 — Sun, 19 May 2024 08:16:46 GMT

Hi I have tried to gift data in the app to one of the numbers linked to my account and haven’t been able to

i have been able to do it on the online account

There are a few threads the same in this community but no answers - can someone advise what the issue is? I have cleared my cache and reinstalled the app but getting the same issue

thanks

Re: Can’t gift data in the app

Chris_B — Sun, 19 May 2024 08:58:43 GMT

@Sarah9999 When using the app a what point are you getting stuck?

Re: Can’t gift data in the app

Sarah9999 — Mon, 20 May 2024 06:11:46 GMT

when I go to select ‘gift data’

I usually gave the option to gift data to my son or partner but only my son came up

however I’ve just gone in to take a screen shot and the option now comes up! That’s a bit frustrating- spent a good while yesterday trying to sort

Re: Can’t gift data in the app

Katie_B — Mon, 20 May 2024 06:55:43 GMT

Thanks for coming back and letting us know @Sarah9999.

If you this happens again please let us know.

Katie