topic Re: Didn't get expected unlimited data in Mobile Data

Didn't get expected unlimited data

Squaferno — Thu, 16 May 2024 18:46:49 GMT

I just purchased EE broadband, as I was informed that my existing mobile data would then become unlimited (being over £10 per month). But my data usage on the EE app still says that I have only 559.0 MB left, and there is no sign of it becoming unlimited. (I tried logging off and on again, but it didn't work.)

Re: Didn't get expected unlimited data

Chris_B — Thu, 16 May 2024 19:42:47 GMT

@Squaferno It’s usually added on your next billing cycle.

Re: Didn't get expected unlimited data

Squaferno — Sat, 18 May 2024 09:00:39 GMT

It's resolved now, but I called them and they then fixed things from their end.

Re: Didn't get expected unlimited data

Leanne_T — Sat, 18 May 2024 09:10:32 GMT

Thanks for coming back and letting us know @Squaferno

Leanne 🙂