topic Re: Gifting data in Mobile Data

Gifting data

CR15BRD — Tue, 02 Apr 2024 09:07:05 GMT

I am trying to use the EE App to gift data from one of my 2 unlimited data packages to my daughter, but it comes up with an error.

I've tried the website, and again this shows an error.

I've tried calling, but unable to speak to anyone.

Re: Gifting data

Katie_B — Tue, 02 Apr 2024 10:27:51 GMT

Hi @CR15BRD.

Are you eligible to gift data? you can only gift the first 100GB of your plan.

What error is showing when you try to gift data?

Speak soon,

Katie

Re: Gifting data

CR15BRD — Thu, 02 May 2024 07:58:15 GMT

Hi Katie, yes I am eligable. i spoke to someone at EE that found an issue at EE end and they couldn't sort, so made my daughters phone unlimited data for the month. that has ran out and I'm back to square one again, with data gifting not working.

Re: Gifting data

Leanne_T — Thu, 02 May 2024 09:47:06 GMT

Hi @CR15BRD

I am sorry to hear this.

Please call us again on 150 and the team will get this looked into for you 🙂

Leanne.