topic Re: Hi in Mobile Data

Hi

jenny_79 — Thu, 25 Apr 2024 07:26:10 GMT

Not working for data mobile never back normal long time still failed teaching

Christopher_G — Thu, 25 Apr 2024 09:44:31 GMT

Welcome to the community.

Could you try both the EE App and the EE Online desktop site to see if you get the same issue with both, please?

Chris

jenny_79 — Thu, 25 Apr 2024 11:17:19 GMT

I did already but still don’t work still same

Christopher_G — Thu, 25 Apr 2024 12:29:07 GMT

OK, thanks for trying, @jenny_79

If you give our Mobile Care team a call on 150, they'll be able to check your account from our side.

Chris

354- — Thu, 25 Apr 2024 15:30:14 GMT

@jenny_79 - Are you a PAYG customer and on either a legacy PAYG pack or Flex plan?

jenny_79 — Thu, 25 Apr 2024 17:34:21 GMT

Yea pay as go customer pay pack

354- — Sun, 28 Apr 2024 20:15:33 GMT

@jenny_79 - it does seem like that chunk of the website/app seems to be having a wobble!