topic Re: Phone only showing LTE not 4G, can't turn on mobile hotspot in Mobile Data

Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 15:33:06 GMT

For the past couple weeks my iphone has only been showing LTE when I put on my data, and I've since been unable to turn on hotspot too, I assume they're related. I have more than enough data so that's not the problem, hotspot isn't even showing up in settings. I got this iphone 14 pro in December and 4G and hotspotting had been working fine until now.

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Chris_B — Sun, 28 Apr 2024 15:43:24 GMT

@vsten LTE is 4G, have you tried a network reset in the device?

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 15:45:46 GMT

Yes I have and it didn't do anything, these screenshots were taken after I'd already tried it

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Chris_B — Sun, 28 Apr 2024 15:47:45 GMT

@vsten What is the icon next to the clock ?

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 15:49:14 GMT

That's the icon for my do not disturb/focus

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Chris_B — Sun, 28 Apr 2024 15:54:18 GMT

@vsten Out of curiosity have you tried switching that focus off ?

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 15:55:54 GMT

Yes, it isn't normally on anyway

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

bristolian — Sun, 28 Apr 2024 17:05:26 GMT

@vsten wrote:

For the past couple weeks my iphone has only been showing LTE when I put on my data,

What has it shown when mobile data isn't enabled? And by extension, what is the reason for not leaving it enabled permanently?

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 17:31:56 GMT

Unsure what you mean by this. There's nothing there when I haven't enabled data, and I have wifi at home so there's no reason for me to have it constantly on

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Chris_B — Sun, 28 Apr 2024 18:45:37 GMT

@vsten There’s no reason to turn it off as the device will use WiFi anyway.

Open mobile services and please post a picture of it

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 18:53:07 GMT

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

bristolian — Sun, 28 Apr 2024 19:35:56 GMT

I agree with Chris. Unless there's an Apple-specific quirk here, a device should always use an available WiFi connection over mobile data, for data usage.

There's no reason to be switching mobile data off, and if that's the sole issue - you have the solution.

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Chris_B — Sun, 28 Apr 2024 19:38:59 GMT

@vsten You’ve also got Network Provider services missing, strange.

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Chris_B — Sun, 28 Apr 2024 19:45:33 GMT

@vsten You definitely did a network reset in Settings>General>Transfer Or Reset IPhone>Reset>Reset Network Settings?

I see you did a reset statistics in Mobile data this isn’t the same as above. This just resets the data count of your device.

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 19:43:26 GMT

Sorry I'm really not understanding what you're saying here. I manually switch data on and off only when I need to use it. The issue is that for the past couple weeks instead of saying 4G at the top when I turn it on like it normally does it's now saying LTE and I'm unable to turn on my hotspot when I need to use my ipad on the train for example.

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 19:47:42 GMT

Yes I've already done that and I've just done it again and there's no change. I reset the stats just to see if it would do anything

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Chris_B — Sun, 28 Apr 2024 19:52:57 GMT

@vsten It’s really strange as when 4G was launched it used to say LTE but many customers didn’t know what LTE was so it was changed to 4G as customers only knew about 4G not LTE. This is going back to 2012 and the iPhone 5.

Do you have 5G enabled on the device? If you don’t try enabling it and switching off WiFi on the device and then restart the device then switch it back to 4G only.

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

vsten — Sun, 28 Apr 2024 20:02:36 GMT

All I've got is this, if I click on LTE it selects 5G on instead.

Re: Phone only showing LTE not 4G, can't turn on mobile hotspot

Leanne_T — Mon, 29 Apr 2024 06:59:01 GMT

Hi @vsten

Thanks for coming to the community 🙂

Is your software up to date?

Do you have a physical SIM card or an eSIM?

If you are using a physical SIM, can you try this in another device to see if you can hotspot?

Leanne.