topic Re: Data gifting not taking effect in Mobile Data

Data gifting not taking effect

jimwillsher — Mon, 22 Apr 2024 06:02:27 GMT

I anyone else having problems with data gifting? I've gifted twice this month (my reset day in 15th) and neither has been applied.

Jim

Re: Data gifting not taking effect

XRaySpeX — Mon, 22 Apr 2024 07:20:32 GMT

Your images cannot be approved for display on this public site as they reveal your mobile nos.

Re: Data gifting not taking effect

Leanne_T — Mon, 22 Apr 2024 08:08:41 GMT

Morning @jimwillsher

Thanks for coming here.

Have you received a text to let you know the data has been gifted?

How much data did you gift?

Thanks 🙂

Leanne.

Re: Data gifting not taking effect

jimwillsher — Mon, 22 Apr 2024 08:24:16 GMT

Hi Leanne

I can't tell; as they are both data-only SIMs used in routers, not telphones. I have no issue with posting what the phone numbers are; anyone calling them won't get an answer.

At the same time I also gifted data to my wife's phone and that shows up correctly.

Jim

Re: Data gifting not taking effect

Leanne_T — Mon, 22 Apr 2024 08:46:01 GMT

Thanks for coming back to me @jimwillsher

Please call us and our mobile guides can access the account and get this looked into in more detail for you 🙂

Let me know how you get on.

Leanne.

Re: Data gifting not taking effect

jimwillsher — Mon, 22 Apr 2024 09:14:24 GMT

Thanks Leanne. Once I got though to somebody who actually understood the problem (she was excellent; her colleague less so) she's confirmed that it's an ongoing issue at your end.

Jim

Re: Data gifting not taking effect

Leanne_T — Mon, 22 Apr 2024 09:18:36 GMT

Thanks for coming back and letting me know @jimwillsher

Leanne 🙂

Re: Data gifting not taking effect

XRaySpeX — Mon, 22 Apr 2024 13:23:19 GMT

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.