topic Re: data gifting in Mobile Data

data gifting

catokent — Wed, 17 Apr 2024 08:37:32 GMT

I have two phones. One is a 4GB plan the other is a 1GB plan. I gotr a message that my 1GB plan is 80% of data used so I have tried to gift data from the other account as I have done on previous months, but it is now saying that the phone I am gifting to is data rich and on an unlimited data plan. This seems to make no sense to me. I just want to gift data so that I don't get charged for going over my data limit of 1GB

Re: data gifting

Christopher_G — Wed, 17 Apr 2024 11:31:55 GMT

Hi @catokent

Welcome to the community.

Does this happen both through the EE App and the EE Online site?

Chris

Re: data gifting

catokent — Wed, 17 Apr 2024 11:35:07 GMT

It happened on my laptop when trying to do the data gifting. I haven't tried it on the mobile.

Re: data gifting

Christopher_G — Wed, 17 Apr 2024 12:19:51 GMT

Could you give it a try for me please, @catokent?

Chris

Re: data gifting

catokent — Wed, 17 Apr 2024 12:28:22 GMT

I'm getting the same. got a message that 80% of data is used. tried to top it up with data gifting to be told that it can't be done as the one receiving is data rich and is unlimited data despite only having a 1GB package

Re: data gifting

catokent — Wed, 17 Apr 2024 12:38:32 GMT

It has worked on the app on the mobile.

I will have to try it that way from now on.

Re: data gifting

XRaySpeX — Wed, 17 Apr 2024 12:57:39 GMT

What does texting AL to 150 from your 1GB plan no. fully report verbatim (it is free)?

Re: data gifting

Chris_B — Wed, 17 Apr 2024 13:29:54 GMT

@catokent just to add, if you run out of data, you can’t be charged for data, You have to have a data allowance in order to use data