topic Re: Re: Mobile data and messaging not working in Mobile Data

Re: Mobile data and messaging not working

MikeN82 — Sat, 06 Apr 2024 11:37:59 GMT

Hi my phone data services have been playing up massively for a while now, won’t even load a web page. Reset mobile data services and restarted the phone many times.

Re: Re: Mobile data and messaging not working

bristolian — Sat, 06 Apr 2024 12:42:46 GMT

Is this only happening in a particular location, or is it more general? Does restarting your phone make any difference? Do you know any other EE users locally who have similar issues?

These are good tests to establish whether the issue is more likely to be network or device-related.

Re: Re: Mobile data and messaging not working

MikeN82 — Sat, 06 Apr 2024 13:35:54 GMT

Hi it seems to happen in different locations. Very frustrating.
Restarting makes no difference.

Kind regards

Michael A Nicholson

Re: Re: Mobile data and messaging not working

bristolian — Sat, 06 Apr 2024 14:31:41 GMT

This would tend to suggest the issue lies with your phone. To be certain, compare with other EE users in the same area.

Perform a 2way SIM-swap if the performance differs between two phones.