topic Re: Data Not Working in Mobile Data

Data Not Working

uzzy19 — Fri, 05 Apr 2024 11:35:16 GMT

I have just moved over to EE, transferred my number over which was fully successful today, but my Data for £15 i bought with the sim is not working.

XRaySpeX — Fri, 05 Apr 2024 12:03:54 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Chris_B — Fri, 05 Apr 2024 12:40:35 GMT

@uzzy19 Have you updated the device APN settings? Please see THIS

bristolian — Fri, 05 Apr 2024 13:44:57 GMT

Visibility of the BALANCE (AL) text mentioned above would confirm usable allowance.

Are you using a new EE-supplied phone, or one from another network? The APN settings will be needed if the latter.

In what way is mobile data not working - what are the symptoms? Do calls & texts work?