topic Re: Re: Data very slow in Mobile Data

Re: Data very slow

Crj1981 — Fri, 22 Mar 2024 14:06:26 GMT

Hi, how did you resolve this as having the exact same issue

Re: Re: Data very slow

James_B — Fri, 22 Mar 2024 14:27:24 GMT

Hi @Crj1981,

Welcome to the EE Community. 🙂

I've created a new thread for you so we can discuss the specific issues you're seeing.

What sort of issues are you seeing with your data connection?

Is it happening all the time or occasionally?

Is it only happening in one location or everywhere?

James

Re: Re: Data very slow

Crj1981 — Fri, 22 Mar 2024 14:38:36 GMT

I’ve just had a nightmare with renewing my contract on 3 lines on my account so this morning the retention team did me a deal on the full works plan with unlimited data, uncapped speeds. Since that’s gone active my speeds seem capped at 5mps. The wife and boys mobile also changed tariffs capped at 100mps but their data speeds much higher. Neighbour getting speeds well over 100mps at same time as I test mine.

I’ve tried:

Switching data on/off

resetting network settings (several times)

switching phone on/off

No VPN running

Data setting set to 5g auto. Tried switching between 4g and 5g only modes

phone is iPhone 15pro.

it was fine before the tariff switch

Re: Re: Data very slow

James_B — Fri, 22 Mar 2024 15:02:01 GMT

Hi @Crj1981,

I'd recommend contacting our Technical Support Team on 150.

They'll be able to take a look at this at an account level and run through any further diagnostics that are required.

Please let us know how you get on.

James