topic Re: Can’t use data in Mobile Data

Can’t use data

HazzaD1 — Wed, 13 Mar 2024 14:18:40 GMT

Hi there

I was paying for 2 phones and I didn’t have one so basically we’re paying for 2 contracts. The team have put me on 1contract now as the other one ended at beginning of March and other one didn’t end till next year…

I think I’m now meant to be pay as you go? I don’t have any data (no signal) so relying on WiFi I wonder if you

Any suggestions

Re: Can’t use data

bristolian — Wed, 13 Mar 2024 15:44:32 GMT

You need an active subscription on your SIM in order to connect to EE's network and use any mobile voice, data or text services.

That subscription can be pay-monthly or PAYG

Re: Can’t use data

XRaySpeX — Wed, 13 Mar 2024 16:54:04 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Can’t use data

Chris_B — Wed, 13 Mar 2024 18:39:36 GMT

@HazzaD1 When you terminated the contract did you request it to be changed to PAYG ? If you didn’t it’ll not just change to a PAYG the termination will do exactly just that terminate the line.