topic Re: Cant see second data only sim in my account in Mobile Data

Cant see second data only sim in my account

Keved1957 — Sun, 10 Mar 2024 10:46:39 GMT

I bought a 120GB data sim last year for mifi use. I have now used up the data and so I have bought another 120GB sim (with different mobile number) to replace the expired one .

This second sim has been installed in the mifi device , I activated it via the EE app, the sim is working (the mifi device is working ,,, I have internet).

Problem is that this second sim doesn't appear in my EE app (the old sim does) so I cant see data remaining

How do I link this new sim to my account ?

Re: Cant see second data only sim in my account

Christopher_G — Sun, 10 Mar 2024 12:48:43 GMT

Welcome to the community, @Keved1957

I think it's best to speak to our Mobile Care team so that they can check to make sure the SIM is fully registered to you, and connected to the same account as the others.

Chris

Re: Cant see second data only sim in my account

Chris_B — Sun, 10 Mar 2024 12:50:40 GMT

@Keved1957 Have you linked it to your account ? It doesn’t just get added because it’s in a device that’s linked to your account.

Re: Cant see second data only sim in my account

ralphwtaylor — Wed, 20 Nov 2024 10:09:52 GMT

Cannot find where to do this online and when I tried doing this with the app it want it appears that it wants to validate financial data so ask you to visit an WW shop with your ID. EE do not appear to be set up to do this unless you are buying a plan. If you buy the connected data sim to install in a wifi dongle it's a real pain and you have to talk to support.