topic Re: Poor mobile data at work in Mobile Data

Poor mobile data at work

Les_81t — Wed, 06 Mar 2024 10:51:21 GMT

Hi,

I've been having trouble with my data at work for the last few weeks. I've spoken to EE and we have done speed tests etc, some will not even load the page to get to the test. I'm not in a situation where I can log into a wifi connection.

I wondered if there was anything I could have and keep at work that might help boost the connection. It seems to be only Vodafone that is decent download speeds and I'm not wanting to change networks.

Things improve outside but I'm not in a position to keep nipping outside when I need to check things.

Any suggestions would be appreciated.

Re: Poor mobile data at work

Leanne_T — Wed, 06 Mar 2024 13:05:27 GMT

Hi @Les_81t

Thanks for coming here.

Do you get data in other areas?

Is anyone else at work with EE and having the same problem?

Leanne 🙂

Re: Poor mobile data at work

bristolian — Wed, 06 Mar 2024 13:27:51 GMT

Are you able to make & receive voice calls indoors?

Does your phone show stable coverage indicators when you have problems?

Re: Poor mobile data at work

Les_81t — Wed, 06 Mar 2024 15:59:24 GMT

Works everywhere else, even outside, everyone on EE is the same and BT.

I reset somethings as advised by the lad on the phone but it's not changed anything.

It would be ok if I could join WIFI but it isnt an option.

Re: Poor mobile data at work

Les_81t — Wed, 06 Mar 2024 16:00:01 GMT

I have 4G coverage of three bars.

Re: Poor mobile data at work

Katie_B — Wed, 06 Mar 2024 16:10:38 GMT

Thanks for getting back to us @Les_81t.

If you search your work postcode using the Coverage Checker what does it report you should receive for 4G indoor and outdoors?

Katie

Re: Poor mobile data at work

bristolian — Wed, 06 Mar 2024 17:13:37 GMT

The other question in my previous post - are you able to make & receive voice calls?

Are you using Apple or Android? If Apple - is 4G-calling selected in your phone's menu? If Android - does VoLTE show next to your signal bars?

Can you post a suitably anonymised nearby postcode? These symptoms could potentially be caused by significantly increased traffic on a single low-band carrier.

Re: Poor mobile data at work

Les_81t — Thu, 07 Mar 2024 21:37:52 GMT

Yes, phone calls are fine. No signal fluctuations.

Re: Poor mobile data at work

Les_81t — Thu, 07 Mar 2024 21:39:12 GMT

Apple,

4g, I turned off 5g following a conversation with an ee advisor. DE557JA 😊

Re: Poor mobile data at work

Les_81t — Thu, 07 Mar 2024 21:39:45 GMT

4g both in and out. It’s been fine until earlier this year.

Re: Poor mobile data at work

Leanne_T — Fri, 08 Mar 2024 08:25:45 GMT

Hi @Les_81t

Is anyone else in the workplace with EE and experiencing the same data issues?

If you enter the postcode in our EE Coverage & Network Status Checker | Check your signal and select 'check status' do we have any reported problems for the area?

Leanne.

Re: Poor mobile data at work

bristolian — Fri, 08 Mar 2024 08:57:06 GMT

You have a short time after posting to edit replies, avoiding the need for multiple short ones.

You've not mentioned whether 4G-calling is enabled in your phone settings, this is separate from 4G and would be part of checking whether you are reliant on the low-band 800Mhz service indoors. A significant traffic increase here could cause the symptoms you describe.

Re: Poor mobile data at work

Les_81t — Fri, 08 Mar 2024 12:56:52 GMT

Everywhere, EE works really well for me normally.

Re: Poor mobile data at work

Les_81t — Fri, 08 Mar 2024 12:57:58 GMT

It says both indoors and outside for 4g.

Re: Poor mobile data at work

Les_81t — Fri, 08 Mar 2024 12:58:49 GMT

Yes they are all the same, and the ones on BT.

No issues reported online and the checker says 4g both inside and outside.

Re: Poor mobile data at work

Les_81t — Fri, 08 Mar 2024 13:02:03 GMT

I'm not sure whether I do or don't, how can I check?

Re: Poor mobile data at work

Leanne_T — Fri, 08 Mar 2024 14:14:30 GMT

Hi @Les_81t

Anyone having the same data problem, can report this on the EE Coverage & Network Status Checker, and register for updates. Once the report has been looked into our network team will send you an update.

Leanne.