topic Re: Mobile internet + app in Mobile Data

Mobile internet + app

Sumixsumi — Thu, 07 Mar 2024 14:04:17 GMT

I have been having problem log in in my app from both laptop and phone and no wifi wtsoever on my phone since this morning. Pls fix this ASAP

Re: Mobile internet + app

XRaySpeX — Thu, 07 Mar 2024 14:29:39 GMT

EE don't provide WiFi to your phone. They provide their mobile network.

Re: Mobile internet + app

Schockwave — Thu, 07 Mar 2024 14:50:53 GMT

@Sumixsumi , in order to get wifi, you need to have broadband or connect to broadband, plenty out there if you are somewhere other than at home, most places now offer it. Nothing to fix.

Do you have fixed broadband? Are you having problems or are you having problems with mobile network or both?

Re: Mobile internet + app

Sumixsumi — Thu, 07 Mar 2024 15:00:26 GMT

hello, thanks for your advice 😉 but i have data plan not a boardband and now it's working fine. Also how do i change my username

Re: Mobile internet + app

Schockwave — Thu, 07 Mar 2024 15:02:22 GMT

@Sumixsumi Where do you want to change your username? Here or on your account?

Re: Mobile internet + app

Sumixsumi — Thu, 07 Mar 2024 15:05:58 GMT

for here pls

Re: Mobile internet + app

Schockwave — Thu, 07 Mar 2024 15:14:44 GMT

You will need to message one of the EE staff:

@Leanne_T , @James_B they should be able to help change it.

Click the envelope icon at the top right next to your username to message one of them or click on their names here and you will be able to message them via their profile.