topic Re: Data Allowance in Mobile Data

Data Allowance

Chloe1188 — Thu, 29 Feb 2024 20:54:34 GMT

My new allowance starts on the 29th of every month but I’ve had a text and website account has confirmed to say I’ve used 100% of my allowance for the month but not sure how as I’ve been on WiFi at home and it’s the first day of my new allowance?

Re: Data Allowance

Alik3 — Thu, 29 Feb 2024 22:32:21 GMT

I have had the same problem. My data should have been renewed today back up to 10GB. When I looked tonight it’s saying I’ve only got 3.6 left. I can’t possibly have used 6.4GB when I normally use less than 2GB a month. B

Re: Data Allowance

Leanne_T — Fri, 01 Mar 2024 08:16:21 GMT

Morning @Chloe1188 @Alik3

Thanks for coming to the community.

Can you both text BALANCE to 150 from the device and let me know the full reply?

Leanne.

Re: Data Allowance

Alik3 — Fri, 01 Mar 2024 08:19:36 GMT

Mine has reset itself this morning. (1st March)

Re: Data Allowance

Leanne_T — Fri, 01 Mar 2024 08:20:29 GMT

Hi @Alik3

Thanks for coming back and letting me know.

Leanne.