topic Re: Can’t receive pictures on WhatsApp? Check this setting! in Mobile Data

Can’t receive pictures on WhatsApp? Check this setting!

beeringo — Mon, 14 Aug 2023 16:17:45 GMT

If i can just help one person with this i’ll be happy…

A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobile data, wifi connection was fine.

I was pulling my hair put as i tried everything on the internet to fix it:

- check data permissions

- check storage space

- check whatsapp settings

- uninstall app and reinstall (restoring chats from backup)

- hard resetting phone

- reset network settings

I couldnt figure out what the problem was and whatsapp support is absolutely no help. It turns out that EE had set a content block on my account for kids only (under 13) and this was blocking whatsapp pictures. Frustrating as why would this be a default for a 38 y.o.?
If you’re having the same issue check permissions under your account permissions in the ‘My EE’ app.

comment if this helped you 🙂

Re: Can’t receive pictures on WhatsApp? Check this setting!

Chris_B — Mon, 14 Aug 2023 17:34:34 GMT

@beeringo Content lock is by default on as EE don’t know if your going to give this sim to a child. If you had asked on here when you noticed this you’ll would have been told about content lock.

Re: Can’t receive pictures on WhatsApp? Check this setting!

Christopher_G — Mon, 14 Aug 2023 17:50:50 GMT

Thanks for sharing that, @beeringo

Hopefully it will help someone else in the community in future.

Chris

Re: Can’t receive pictures on WhatsApp? Check this setting!

beeringo — Mon, 14 Aug 2023 20:55:39 GMT

Appreciate where you're coming from but EE knows my age and details as I'm on a contract that includes credit checks, not a PAYG SIM that could be picked up by anyone.

I did also request over the phone that all content locks be removed after I transferred over, which they said was actioned but clearly not, but that isn't why i'm here... just passing on some useful info.

Re: Can’t receive pictures on WhatsApp? Check this setting!

Leanne_T — Tue, 15 Aug 2023 07:26:44 GMT

I am sorry this was not removed for you and appreciate you sharing your experience to help others @beeringo

Have a lovely day 🙂

Leanne.

Re: Can’t receive pictures on WhatsApp? Check this setting!

helenmcasmith — Sat, 30 Sep 2023 20:10:44 GMT

Thank you so much! Just checked my account permissions and 'Use mobile Data' in the EE App settings was switched OFF (despite it being switched ON on my Apple iphone). This had frustrated me for weeks so delighted to get this sorted at last!

Re: Can’t receive pictures on WhatsApp? Check this setting!

Chris_B — Sat, 30 Sep 2023 20:49:50 GMT

@helenmcasmith For it to be switched off you must of done that as it’s on by default. It has to be switch off as it’s a function of the tariff you have, like calls and texts.

Re: Can’t receive pictures on WhatsApp? Check this setting!

Ants400 — Wed, 28 Feb 2024 09:42:40 GMT

Hi, I also have a similar issue but only when I'm abroad! Can download photos and docs on WiFi it not on mobile data. It's really frustrating! Please help!

Re: Can’t receive pictures on WhatsApp? Check this setting!

Katie_B — Wed, 28 Feb 2024 13:15:18 GMT

Hi @Ants400.

Thanks for coming here.

Are you currently abroad?

If yes, can you try manually connecting to another network?

Katie

Re: Can’t receive pictures on WhatsApp? Check this setting!

Ants400 — Wed, 28 Feb 2024 16:30:55 GMT

Hi,

I've tried all that kind of stuff tbh. The weird thing is that email downloads fine but only what's app doesn't work download wise . It's a bit of a pain for work. I'm abroad atm

Re: Can’t receive pictures on WhatsApp? Check this setting!

Christopher_G — Wed, 28 Feb 2024 17:21:13 GMT

Could you check the content lock status, @Ants400? I'm wondering if that could maybe be blocking the downloads.
Chris

Re: Can’t receive pictures on WhatsApp? Check this setting!

LucyG17 — Sun, 07 Apr 2024 18:50:42 GMT

This was exactly same issue I had. Have checked the on line EE settings and you are right it was set to wrong parental controls (wish i was under 12 again... sadly not!) Unfortunately the EE gentleman i spoke to didn't even suggest this, despite being v helpful trying.

Thanks Beeringo!

Re: Can’t receive pictures on WhatsApp? Check this setting!

Heather-Davies — Sat, 18 May 2024 08:47:57 GMT

Thank you so much. Same with me. Been driving me mad for last 10 days. Now fixed. Can’t thank you enough for taking time to post this as when I googled it your message came straight up. Thank you AGAIN.

Re: Can’t receive pictures on WhatsApp? Check this setting!

a1dutch — Wed, 05 Jun 2024 18:46:41 GMT

Been trying to work out why whatsapp wasn’t downloading on my daughters phone for the past 2 hours! This did the trick! Thanks