topic Re: Explain the text message in Mobile Data

Explain the text message

rym64 — Mon, 26 Feb 2024 12:18:21 GMT

I received this text in November, would you expect 500mb to be added to the next pack I purchased in addition to my usual allowance and then every 30 day pack thereafter I would also receive an additional 500mb on top of my usual data allowance ?

If not, how would you read this text? I’m having trouble finding someone at EE to explain it!

Re: Explain the text message

XRaySpeX — Mon, 26 Feb 2024 12:37:04 GMT

That's correct. Every 3 packs you buy you will earn a free 500MB boost to your next & all subsequent packs. These boosts will add up cumulatively.

Re: Explain the text message

rym64 — Mon, 26 Feb 2024 15:51:35 GMT

Thanks for your reply, EE are saying that the hi-lighted part does not mean I qualify for an extra 500mb on every pack(every 30 days )they say I only got it in November and I won’t be getting it each month thereafter. I haven’t been given it inDecember, Jan or Feb.

Re: Explain the text message

XRaySpeX — Mon, 26 Feb 2024 16:05:30 GMT

Who in EE is saying such rubbish?

What does texting BOOST to 150 tell you?

Re: Explain the text message

rym64 — Mon, 26 Feb 2024 17:23:30 GMT

It’s an ongoing complaint I have with EE, various complaints executives have been replying to our emails. Each time it seems they have a different response for us. It’s my sons phone so can’t text Boost at the moment as he’s out but will have a look later. The EE app doesn’t show the 500mb (or any other boosts) It shows a boost counter for weekly packs with just one tick and 11 more weekly packs to buy, he’s never been on a weekly pack! Was told to ignore that by EE. I’m going round in circles with them. They tend to give us a one off data boost due to us contacting them but all my son wants is the data he’s entitled to be automatically added on his pack when it renews without the hassle of having to contact them.
Seriously considering running down his credit balance and then going somewhere else.