topic Re: Data not working on iphone in Mobile Data

Data not working on iphone

js6321 — Mon, 26 Feb 2024 12:17:05 GMT

Hi,

I am abroad using my ee data and i have brought £10 of 3GB add on for 7 days but its not working i have also recived the confirmation also and i topped up, i am also staying in denmark at the moment.

Any Suggestions? Need Help.

Thanks

Re: Data not working on iphone

Schockwave — Mon, 26 Feb 2024 12:48:37 GMT

@js6321 , have a look here about roaming if you have not already done so:

https://ee.co.uk/help/mobile/roaming/roaming-costs

Have you rebooted your phone and do you have signal showing on your phone?

Did you receive a welcome message?

Re: Data not working on iphone

js6321 — Mon, 26 Feb 2024 12:58:25 GMT

Yes i have rebooted my phone still nothing.

And yes it showing signal and yes i did recevie a welcome message

Re: Data not working on iphone

James_B — Mon, 26 Feb 2024 14:45:17 GMT

Which add-on did you purchase, @js6321?

James

Re: Data not working on iphone

js6321 — Mon, 26 Feb 2024 14:58:58 GMT

Re: Data not working on iphone

js6321 — Mon, 26 Feb 2024 15:09:25 GMT

Thank you for getting an add-on. You now have £0.00 credit. To check your allowances reply AL. When you want to top up go to ee.co.uk/myee or call 150

Re: Data not working on iphone

James_B — Mon, 26 Feb 2024 15:10:46 GMT

Hi @js6321,

If it was a UK data add-on you purchased, you'll also need to purchase an EU roaming add-on to use it outside of the UK.

James

Re: Data not working on iphone

Schockwave — Mon, 26 Feb 2024 15:12:47 GMT

@js6321 , You need to look at the page I gave you the link for roaming, it will tell you what the costs are. The top up is for UK, different from roaming.

Re: Data not working on iphone

js6321 — Mon, 26 Feb 2024 15:17:00 GMT

I did that its just not working shluld be automatically

Welcome to Denmark. There may be a charge to access to your pack allowances, Free Boost or add-on while you're here.

It will cost £2.50 for 24 hours access or you can choose to pay £10.00 for 7 days access. If you're in Ireland these charges do not apply.

Re: Data not working on iphone

Schockwave — Mon, 26 Feb 2024 15:19:42 GMT

@js6321 , have you got signal, could you check that signal is showing on your device? You may need to manually search for a signal, as that could be the reason, possibly.

Re: Data not working on iphone

js6321 — Mon, 26 Feb 2024 15:21:08 GMT

i have told u before that i did and i still do have signal

Re: Data not working on iphone

James_B — Mon, 26 Feb 2024 15:32:15 GMT

Hi @js6321,

Did you also purchase a roam like home add-on, or just the UK data add-on?

James

Re: Data not working on iphone

XRaySpeX — Mon, 26 Feb 2024 16:26:09 GMT

@js6321 wrote:

It will cost £2.50 for 24 hours access or you can choose to pay £10.00 for 7 days access.

Did you reply to that, either ROAMEU1D or ROAMEU7D?