topic Re: S24 Ultra - No Internet! in Mobile Data

S24 Ultra - No Internet!

Keegan90 — Thu, 22 Feb 2024 13:43:46 GMT

Received my S24 ultra 2 weeks ago and all was well...

Today it decided it wasn't going to connect to mobile data, can receive and make calls etc just nothing on mobile data.

Tried everything in the self help guides on EE website and nothing works, any suggestions?

Re: S24 Ultra - No Internet!

James_B — Thu, 22 Feb 2024 15:47:06 GMT

Hi @Keegan90,

Are you only having this issue in one location or everywhere?

Does your phone indicate it's connected to 3, 4 or 5G in the status bar?

James

Re: S24 Ultra - No Internet!

Keegan90 — Thu, 22 Feb 2024 16:41:05 GMT

Hi James,

Having the issues everywhere, yes still shows I have 4g but doesn't load anything as attached..

Re: S24 Ultra - No Internet!

James_B — Thu, 22 Feb 2024 16:48:10 GMT

Does restarting your phone resolve the issue, @Keegan90?

James

Re: S24 Ultra - No Internet!

Keegan90 — Thu, 22 Feb 2024 16:51:18 GMT

No, I've tried all of the solutions listed in the guidance part of this website

Re: S24 Ultra - No Internet!

James_B — Thu, 22 Feb 2024 16:55:33 GMT

If that's the case, @Keegan90, I'd recommend contacting Technical Support on 150 so a member of the team can run through some diagnostics with you.

They'll be happy to help. 🙂

James

Re: S24 Ultra - No Internet!

Keegan90 — Thu, 22 Feb 2024 18:09:30 GMT

Figured out that EE have suspended my account due to an outstanding balance of £1500 - the upfront cost of my device which was supposed to be spread monthly!?

On hold to them now as they plan to take full payment via direct debit next week!!

Re: S24 Ultra - No Internet!

James_B — Thu, 22 Feb 2024 18:48:34 GMT

Were the team able to resolve this for you, @Keegan90?

James

Re: S24 Ultra - No Internet!

Keegan90 — Thu, 22 Feb 2024 19:03:16 GMT

Yes thank God, all sorted now!

Re: S24 Ultra - No Internet!

Katie_B — Fri, 23 Feb 2024 07:38:11 GMT

Thanks for letting us know @Keegan90.

Katie