topic Re: Gifted data lost. in Mobile Data

Gifted data lost.

Jorashnali — Mon, 19 Feb 2024 19:47:02 GMT

i gift data to my family every month. This month the gifted data left my account but hasn’t arrived at the other accounts.

How do I get the lost data reinstated?

john

Re: Gifted data lost.

Northerner — Mon, 19 Feb 2024 20:16:24 GMT

Hi @Jorashnali

Ask the other user to restart their device.

Thanks

Re: Gifted data lost.

BIGEAVESNOKIA — Tue, 20 Feb 2024 12:38:59 GMT

Have had this issue today, data gifted to one of my numbers on 07/02/24 (do this each month) and definitely showed as transferred, all of a sudden today they are saying they have run out of data, and the gifted data is missing. I've contacted customer service on chat

Re: Gifted data lost.

Jorashnali — Wed, 21 Feb 2024 21:54:02 GMT

Power cycling the devices had no effect what so ever.

the fault appears to lie on the EE servers.