topic Re: Phone data in Mobile Data

Phone data

mharley99 — Wed, 14 Feb 2024 11:15:49 GMT

Hi had a look on my app on the phone it said I had 24.8 data left, then the app crashed & said they were having problems when it came back on & it said I had only 4.8 gb left. How do u work that one out

Re: Phone data

Leanne_T — Wed, 14 Feb 2024 13:37:25 GMT

Hi @mharley99

Thanks for coming to the community 🙂

Can you text BALANCE to 150, how much data is showing remaining?

Speak soon.

Leanne.

Re: Phone data

mharley99 — Fri, 16 Feb 2024 06:32:21 GMT

Hi I did that still says the same, but I never use up all my data all the time I have had the contract which has been about a year now, always had at least 12gb left each month thanks

Re: Phone data

James_B — Fri, 16 Feb 2024 09:52:33 GMT

Hi @mharley99,

Our Customer Care Team will be happy to check your data usage is tracking correctly if you get in touch.

James