topic Re: Re: No internet despite full 5G in Mobile Data

Re: No internet despite full 5G

Tj671 — Mon, 12 Feb 2024 13:52:23 GMT

I just ported my line and I am facing the same issue. It shows 5g and no internet. I go indoos and is bye to the internet. I never faced that on my old line.

Re: Re: No internet despite full 5G

Katie_B — Mon, 12 Feb 2024 14:22:20 GMT

Hello @Tj671.

Welcome to the community.

Has your number port only completed today?

What does coverage show at your location for indoor and outdoor? this can be checked using the Network Status Checker.

Katie

Re: Re: No internet despite full 5G

Tj671 — Mon, 12 Feb 2024 16:22:00 GMT

Hi,
No. I port my line Dec. 2023

Thanks

Re: Re: No internet despite full 5G

Leanne_T — Mon, 12 Feb 2024 17:02:58 GMT

Hi @Tj671

Can you access data in any other area?

What happens if you try and access the internet or any apps?

Thanks.

Leanne 🙂

Re: Re: No internet despite full 5G

Tj671 — Mon, 12 Feb 2024 19:23:49 GMT

Hi,
The network works outdoors but once I walk into any building it becomes irregular. I have to stand by the window to get anything on me phone to work. If I stand 10 feet from that window all apps stop working. It is embarrassing. Streaming videos has been a nightmare. And the annoying things is the phone is showing 5g (one bar).
To make things worse my EE broadband stopped working for almost 2 weeks. Called several times and the the response was “Maybe we will check later in the week”.

Thanks

Re: Re: No internet despite full 5G

James_B — Tue, 13 Feb 2024 07:59:59 GMT

Hi @Tj671,

If you are experiencing this problem in all buildings, rather than in an isolated area, there may be an issue with your device.

Please get in touch with Technical Support on 150 so a member of the team can run through some diagnostics with you.

They'll be happy to help. 🙂

James