topic Re: Data & complaint in Mobile Data

Data & complaint

Emgabes64 — Tue, 06 Feb 2024 16:26:09 GMT

Hi, I recently have had alot of my data wipes. Your colleague explained that there was nothing that could be done and it is not an issue on your behalf.

I would like to first make a formal complaint about this colleague.

Second I would like to access to data and files over the past few years as evidence that I have had my data wiped and would like ilthe case looked into and the data replaced immediately.

There are several phone calls o have had with members of your team which should be stored as evidence to my case. You're last college refused to help or assist me with this and I do hole the next person you put me in contact with will 100% help to resolve this issue.

Re: Data & complaint

Northerner — Tue, 06 Feb 2024 16:31:50 GMT

Hi @Emgabes64

You can request your data here;

https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data

You can complain here;

https://ee.co.uk/contact-ee/complaint

Thanks

Re: Data & complaint

XRaySpeX — Tue, 06 Feb 2024 17:14:23 GMT

What data's been wiped?

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .