topic Re: Network down on LTE 5g router in Mobile Data

Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 15:43:50 GMT

hey, for months I have been using my 5G router as wifi for my pc at home, so far no problems at all very good speeds and everything but then 3 days ago the router can't seems to connect when I'm using my EE sim card. The sim is working fine on the phone so it's not a problem with the sim and the router is working fine with a different sim so it's not the router either... I really don't understand what changed on the last 3 days. I tried to see if there were any network works going on but apparently no so... I'm puzzled and wifiless at the moment... I've been on a EE shop earlier today and they were saying something about a 100gb cap for sim data but to be honest there was nothing in the contract about that and neither I can find anything about it anywhere on internet so I'm not sure... and plus that doesn't explain why for months it was just working fine and now all of a sudden it stopped... any ideas?

Re: Network down on LTE 5g router

XRaySpeX — Tue, 06 Feb 2024 16:22:51 GMT

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. What does it say, obscuring your mobile no.?

Re: Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 16:27:23 GMT

I can't do it through the router as the router doesn't connect at all to internet... it doesn't register on the network at all but anyway I did that with the sim on my phone ( I don't know if that helps) and it only shows my number, and my data allowance which is unlimited...

Re: Network down on LTE 5g router

XRaySpeX — Tue, 06 Feb 2024 16:32:16 GMT

This isn't the Internet but entirely within EE network.

Re: Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 16:38:47 GMT

yeah basically the router can't connect to the mast I guess or something like that, it doesn't register to the network, it only stays on "limited service" or "no service" at all. Yesterday I was trying things and at one point it started to work again if I was changing between 5G/4G/3G to 4G/3G as options but now it doesn't register not even if I try to do that, it's well weird to me... I can't think of a reason why other than maybe they were doing some work on the close by mast but even that wouldn't make much sense because with my phone is still working completely fine ( to clarify yeah I'm inserting my sim between the two to see if something would change, it's the same sim between the two devices )

Re: Network down on LTE 5g router

XRaySpeX — Tue, 06 Feb 2024 16:49:15 GMT

Have you checked the Network Status there?

Re: Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 16:51:37 GMT

yeah as I said, everything it looks fine from EE side, and the same sim it's connecting if I insert it on the phone, it's only the router and sim combination that it stopped working. And as I said it has been working with no issueses before for months...

Re: Network down on LTE 5g router

XRaySpeX — Tue, 06 Feb 2024 16:54:09 GMT

Maybe the router uses diff radio bands from the mobile.

Re: Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 16:56:35 GMT

maybe... but then why has been working fine till 3 days ago and now stopped working completely? ah and I forgot to say, I tried to buy a new one (exact same model) because I thought that maybe the modem was broken or something but no... same issue with a brand new modem as well

Re: Network down on LTE 5g router

XRaySpeX — Tue, 06 Feb 2024 17:00:53 GMT

Something's up with router's radio bands last 3 days. They why I asked you to Check Status.

Re: Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 17:07:46 GMT

yeah but that's unfortunately to rule out in my opinion because if I use a different sim on the router it works fine with absolutely no problems... it really doesn't make any sense to me. so far I had tried every possible combination to try to make it work really... the only thing I can't really rule out it's some sort of ban of the router in the network like if I insert the EE sim in it and try to connect with that particular combination the network doesn't allow me in for a ban or block of some sort... but for what I know it should be on the sim side so it should be banned even when I try to use it with the phone but with the phone it works fine no issueses... I have really no idea of what to try anymore 😓

Re: Network down on LTE 5g router

XRaySpeX — Tue, 06 Feb 2024 17:09:41 GMT

There be no ban!

Re: Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 17:11:58 GMT

then I litteraly have zero ideas left on what it could be possibly going on ahahahah

Re: Network down on LTE 5g router

bristolian — Tue, 06 Feb 2024 17:41:32 GMT

@Aizel330 wrote:

The sim is working fine on the phone so it's not a problem with the sim and the router is working fine with a different sim so it's not the router either

This alone appears to rule out all the obvious sources. Both the router & phone would connect to any available network carrier, so this is unlikely to be a radio band issue.

Is your phone, Apple or Android? Android has options to be able to check more detail on the radio side, and the router may have similar menus.

Re: Network down on LTE 5g router

Aizel330 — Tue, 06 Feb 2024 17:46:52 GMT

my phone is a samsung s22 ultra so Android, should I download any app to check?

Re: Network down on LTE 5g router

5Gfinder — Sun, 14 Apr 2024 02:14:46 GMT

Hey hope you're well!

Was wondering if you got the issue resolved?

I am finding the same issue, got a 5G sim works fine in the old 4G router and put in iPhone work on 5G.

Bought a 5G router and gets no signal? Put another 5G EE SIM in the new router and connected fine?

Even got a replacement 5G router to make sure but still same issue, even went to EE shop got a replacement SIM thinking could be not compatible or knackered but still same no signal...

Very weird thing to happen, not sure how to check what signal/frequency to check the router should be on?

Please let me know if you know anything else to try or how to fix!

Thanks mate!