topic Re: Unable to gift to one family member but I can the other in Mobile Data

Unable to gift to one family member but I can the other

susiegarfield — Mon, 29 Jan 2024 09:48:24 GMT

I have two phones linked to my contract and I can gift to one but not the other. My daughter recently had an upgrade and this is the first time trying to gift her on her new phone. It worked fine before that. When I try on website it says it is unable to do it at the moment and the app doesn't give me the option of gifting to her phone.

Re: Unable to gift to one family member but I can the other

Northerner — Mon, 29 Jan 2024 09:53:18 GMT

Hi @susiegarfield

Are you the account owner on your daughter's line.

Thanks

Re: Unable to gift to one family member but I can the other

susiegarfield — Mon, 29 Jan 2024 10:12:35 GMT

yes I am

Re: Unable to gift to one family member but I can the other

XRaySpeX — Mon, 29 Jan 2024 10:55:54 GMT

Has she upgraded to a No-Frills plan? You can't gift to those.

Re: Unable to gift to one family member but I can the other

susiegarfield — Mon, 29 Jan 2024 11:04:12 GMT

Yes she has. Can I change it so that I can gift her data?

Re: Unable to gift to one family member but I can the other

XRaySpeX — Mon, 29 Jan 2024 12:04:05 GMT

If she's still within the statutory cooling-off period up to 14 days after delivery she may cancel her order FoC if she ordered by phone or online. Alternatively she could call CS to change to a more expensive upsized plan.