topic Re: data gone! in Mobile Data

data gone!

johnAKAmark — Thu, 25 Jan 2024 03:08:44 GMT

I don't use much data - I have 3GB per month and it always lasts no problem. Three days after the refresh I got the 80% warning - twenty minutes later, yes twenty minutes - the 100%. What's that about? Anybody have similar?

Re: data gone!

Leanne_T — Thu, 25 Jan 2024 08:28:13 GMT

Hi @johnAKAmark

Thanks for coming here.

What device are you using?

Do you use WiFi when at home and for app/software updates?

Leanne.

Re: data gone!

johnAKAmark — Thu, 25 Jan 2024 14:17:30 GMT

iphone 12 mini - software and app updates on wifi only.

Re: data gone!

Leanne_T — Thu, 25 Jan 2024 14:55:35 GMT

Thanks @johnAKAmark

Has your WiFi connection been OK?

If you go to Settings > Mobile Data and scroll to the bottom, is 'Wi-Fi Assist' enabled?

Leanne.

Re: data gone!

johnAKAmark — Thu, 25 Jan 2024 17:22:42 GMT

Wifi all good - Wi-Fi. Assist not enabled - I literally lost the remaining 20% of my data in under half an hour while not using the phone at all. I have purchased a 2GB add-on, not happy.

Re: data gone!

James_B — Thu, 25 Jan 2024 17:30:35 GMT

Hi @johnAKAmark,

Have you checked your mobile data usage by app to see if any particular apps are using more data than you'd expect?

Go to Settings > Mobile data to check.

James