topic Re: Phone upgraded and no data in Mobile Data

Phone upgraded and no data

Jamie9719 — Thu, 25 Jan 2024 10:43:51 GMT

I recently upgraded my phone to a sim only contract. Yesterday i still had a lot of my 45gb contract, it’s upgraded today to my 20gb contract but the app is saying I have 0 data left and will refresh in 29 days. I haven’t used the 25gb and now I’ll be paying a months bill to not receive data! Why isn’t my new data allowance showing?

Re: Phone upgraded and no data

Christopher_G — Thu, 25 Jan 2024 12:44:04 GMT

Hi @Jamie9719

Welcome to the community.

What does it say in your EE Online account? Does that show that you have data left?

Chris

Re: Phone upgraded and no data

Jamie9719 — Thu, 25 Jan 2024 13:47:20 GMT

The app gives me this

Online gives me this

Whereas yesterday I had not used anymore than about 10gb from the 45gb before the change over

Re: Phone upgraded and no data

Christopher_G — Thu, 25 Jan 2024 15:52:28 GMT

Thanks, @Jamie9719

That looks a bit strange. I recommend speaking to our Mobile Care team so they can check your account for you and try to fix this.

Chris

Re: Phone upgraded and no data

Jamie9719 — Thu, 25 Jan 2024 18:20:15 GMT

I’ve tried this service twice today on the chat option. Both times they’ve told me they’ll give me a month of free data, which I haven’t received and can’t seem to resolve the issue!

Re: Phone upgraded and no data

Christopher_G — Fri, 26 Jan 2024 07:55:48 GMT

Could you try calling to speak to someone, @Jamie9719? Hopefully they can fix this for you.

Chris