topic Re: Re: Mobile Data not working in Mobile Data

Re: Mobile Data not working

ECR-teck — Thu, 11 Jan 2024 21:23:02 GMT

Same here

Moved from Plusnet to EE end of December 2023

Unfortunately I moved 5 SIM cards😟

My data dropped from (Down 55Mbps/ Up 35Mbps) to (Down 2.8Mbps/ Up 1 Mbps) not to forget Plusnet is third party provider.

I Spoke to EE support team many times and each time I was told that my data speed will stay like this in my area

I asked what happened to the fast data 100Mpbs? isn't that what I paid for

The support team member said that I should look for other providers🤔

So EE is not what they say it is...,.

Re: Re: Mobile Data not working

Leanne_T — Fri, 12 Jan 2024 08:17:47 GMT

Morning @splash60

Thanks for coming to the community.

I am sorry to hear you are experiencing slow speeds in the area, does this happen in other areas?

Can you make and receive calls at the area OK?

Leanne.

Re: Re: Mobile Data not working

ECR-teck — Wed, 17 Jan 2024 15:02:31 GMT

EE is just a big name. Last month I moved from Plusnet a third party provider to the main provider which is EE and I regret it. Because everything was fine with Plusnet a good service and 50Mbps data speed, but with EE I only get 2Mbps data speed, they have made all sorts of excuses and even told me to change provider. So EE is not the same as it used to be T-Mobile.

Re: Re: Mobile Data not working

ECR-teck — Wed, 17 Jan 2024 15:07:07 GMT

Re: Re: Mobile Data not working

Leanne_T — Wed, 17 Jan 2024 16:37:36 GMT

Hi there @ECR-teck

I am sorry to hear this, do you get the same speeds in all areas?

Leanne.

Re: Re: Mobile Data not working

ECR-teck — Wed, 17 Jan 2024 16:51:03 GMT

calls are fine, I have a very good signal but data is bad everywhare not only in my area. I have the same handset and live in the same area as with plusnet but with very low data peed like i said in the post. and i moved 5 sims to EE and all 5 of them are the same low data about 2Mbps although calling and texting is fine.

Re: Re: Mobile Data not working

Leanne_T — Wed, 17 Jan 2024 17:24:36 GMT

Thanks @ECR-teck

I would suggest getting back in touch with out tech guides on 150 to get this looked into in more detail for you.

Leanne.