https://community.ee.co.uk/t5/Mobile-Data/What-s-happened-to-my-data/m-p/1304706#M154657 <P>Hi, on the 24th September 2023 I bought a 2GB data add-on as it told me I had ran out of my data. Today, the 27th, it is now telling me I have used all of my rewards data. Where has my data gone? I've checked the "usage" and it hasn't got much there, and surely I haven't used 2GB in 3 days as I have had my phone turned off majority of the time, and the majority of the time that it was on was on the wifi. I am confused and a bit upset because I spent £8 for it to just disappear.</P> Wed, 27 Sep 2023 14:26:24 GMT rizziesmomoring 2023-09-27T14:26:24Z https://community.ee.co.uk/t5/Mobile-Data/What-s-happened-to-my-data/m-p/1304706#M154657 <P>Hi, on the 24th September 2023 I bought a 2GB data add-on as it told me I had ran out of my data. Today, the 27th, it is now telling me I have used all of my rewards data. Where has my data gone? I've checked the "usage" and it hasn't got much there, and surely I haven't used 2GB in 3 days as I have had my phone turned off majority of the time, and the majority of the time that it was on was on the wifi. I am confused and a bit upset because I spent £8 for it to just disappear.</P> Wed, 27 Sep 2023 14:26:24 GMT https://community.ee.co.uk/t5/Mobile-Data/What-s-happened-to-my-data/m-p/1304706#M154657 rizziesmomoring 2023-09-27T14:26:24Z https://community.ee.co.uk/t5/Mobile-Data/What-s-happened-to-my-data/m-p/1304712#M154658 <P>This &nbsp;has also happened to me, and I even bought a 2GB add on, which mysteriously has disappeared. I am upset because I haven't been using it much, I have been in my wifi for the most part. I don't understand how 15 GB (or whatever they give me with free boosts and stuff) and the 2 GB can disappear like that. Hopefully they fix it.</P> Wed, 27 Sep 2023 14:30:01 GMT https://community.ee.co.uk/t5/Mobile-Data/What-s-happened-to-my-data/m-p/1304712#M154658 rizziesmomoring 2023-09-27T14:30:01Z https://community.ee.co.uk/t5/Mobile-Data/What-s-happened-to-my-data/m-p/1304733#M154659 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3077260">@rizziesmomoring</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Please give us a call on 150 and the team will get your data usage looked into and help you further <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Wed, 27 Sep 2023 15:05:27 GMT https://community.ee.co.uk/t5/Mobile-Data/What-s-happened-to-my-data/m-p/1304733#M154659 Leanne_T 2023-09-27T15:05:27Z